Supervisor, Spanish Medical Interpreter

Job Title & Specialty Area: Supervisor, Spanish Medical Interpreter

Department : Language Access Services

Location : Plano, TX

Shift : Full-time, Mon-Fri

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

This job is responsible for providing overall operational management of the department in collaboration with the Director of Language Access Services. The position provides leadership for staff by: performing annual employee performance reviews, scheduling coordination of full-time and PRN interpreters/translators, and providing for any interpreter/translator training. The Language Access Services Supervisor will participate in data analysis and will be part of the decision making process for improving services and processes. The position oversees the execution of short and long term strategies in support of organizational goals and develops and maintains strategic working relationships with key hospital staff members as well as patients and their families. The Supervisor will assist the Director with the development of the annual budget including operating costs, capital expenditures and determining special needs requests.

Responsibilities

• Administrative: Responsible for program-wide operations during 24/7 period. Review, analyze and resolve staff issues. Provide leadership through the identification of opportunities for best practice process improvements and involve staff in the development of programmatic changes, team building, and the resolution of operational issues. Perform annual performance evaluations, coordinate staff requests for time off with the Language Access Services Office Manager, schedule and coordinate holiday coverage, interview applicants and make hiring recommendations, and coordinate prescreening tests. Responsible for coordinating the movement of translation program documents among the various entities involved in the patient's medical care. Assist the Director with overall program management and assessment and assume the responsibilities of the Director during absences or as otherwise required.
• Interpreting/Translating: Accurately interpret medical and health care information/instructions from physicians, nurses or other health care staff and interpret for Spanish-speaking patients/families; and accurately communicate questions and/or concerns from Spanish-speaking patients/families to physicians, nurses or health care staff. Translate consent forms, discharge orders, teaching protocols, etc. from English to Spanish; assist in obtaining signatures where appropriate; and provide information regarding sensitive health care related cultural issues/needs of Spanish-speaking patients/families to hospital staff.
• Training: Instruct and train interpreters/translators and interns as to proper methods, professional ethics, and procedures; coordinate training schedules for new hires and for interns; provide feedback to interpreters/translators on their development progress.
• Perform other duties and special projects as assigned.

How You’ll Be Successful

WORK EXPERIENCE

• At least 3 years Related experience preferred
• At least 5 years Previous interpretation experience preferred

EDUCATION

• Four-year Bachelor's degree or equivalent experience required

LICENSES AND CERTIFICATIONS

• Certified Healthcare Interpreter or Certified Medical Interpreter upon hire required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.