Front Office Team Member

Job Summary

CAPS & Maple City is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Front Office Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. They support the mission and values of CAPS & Maple City by improving patients’ access to quality healthcare. This position performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records.

Duties and Responsibilities

• Greets and receives patients and the public in person and occasionally assist with taking calls as needed
• Participates in the front office team to ensure a smooth patient flow and high level of customer service
• Participates in community patient enrollment events including CAPS & Maple City ’s mobile unit
• Completes opening and closing tasks for front office
• Other duties that support our shared work, as assigned

Requirements

Required Skills and Abilities

• Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
• Bilingual: English/Spanish; oral (written preferred)
• Demonstrates effective interpersonal skills

Education and Experience

• High school graduate or GED equivalent required
• Associates degree or equivalent work experience preferred
• Six months previous customer service experience, preferably in a health care setting
• Experience in cross-cultural settings
• A minimum typing speed of at least 45 words per minute is highly preferred

Requirements

• Ability to lift up to 15 pounds
• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in the U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

How to Apply

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.

Equal Opportunity Employer:

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.