Access Crisis Intervention Clinical Supervisor

About Us

Join Betty Jean Kerr People's Health Centers and make a meaningful impact in the lives of individuals and families throughout the St. Louis area. As a mission-driven healthcare organization, we are committed to delivering high-quality, patient-centered care to those who need it most. We offer rewarding healthcare careers, competitive benefits, professional development opportunities, and a supportive, collaborative culture. If you are seeking a career that provides purpose and opportunity, Betty Jean Kerr People's Health Centers is the place to grow, make a difference, and build a rewarding future.

Employee Perks

• Affordable Medical & Prescription Drug Benefits
• Healthcare/Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dental & Vision
• PTO & Sick Time Accrual
• 10 Paid Holidays
• 401K Employer Match up to 4%
• Voluntary Short-Term Disability
• Employer Paid Long-Term Disability
• Legal Plan/ Plus Parent Plan
• Employee Assistance Program (EAP)
• Employee Discount Programs for Travel, Entertainment, Childcare, Auto & More

About the Role

The Access Crisis Intervention Clinical Supervisor plays a pivotal role in overseeing and guiding a team of mental health professionals who provide immediate crisis intervention services. This position ensures that clients in acute distress receive timely, effective, and compassionate care while maintaining compliance with clinical standards and regulatory requirements. The supervisor is responsible for developing and implementing clinical protocols, providing ongoing training, and supporting staff to enhance their skills in crisis assessment and intervention. By fostering a collaborative and supportive environment, the supervisor helps improve client outcomes and promotes staff well-being. Ultimately, this role is essential in managing the quality and efficiency of crisis services to meet the needs of diverse populations in urgent mental health situations.

Minimum Qualifications

• Master’s degree in Social Work, Psychology, Counseling, or a related mental health field.
• Minimum of 3 years of experience providing direct crisis intervention services.
• At least 1 year of supervisory experience in a clinical setting.
• Strong knowledge of crisis intervention models, mental health disorders, and community resources.

Preferred Qualifications

• Current and valid clinical licensure (e.g., LCSW, LPC, LMFT, or equivalent) as required by state regulations.
• Experience working in emergency or crisis service settings such as mobile crisis teams, crisis stabilization units, or emergency departments.
• Training or certification in trauma-informed care, suicide prevention, or de-escalation techniques.
• Familiarity with electronic health record (EHR) systems and data management.
• Experience collaborating with multidisciplinary teams and external agencies.
• Bilingual abilities or experience working with diverse cultural populations.

Responsibilities

• Supervise and support clinical staff providing crisis intervention services, including conducting regular case reviews and performance evaluations.
• Develop, implement, and monitor clinical policies and procedures to ensure high-quality crisis care and adherence to regulatory standards.
• Provide direct clinical consultation and intervention for complex or high-risk cases as needed.
• Coordinate with community partners, emergency services, and healthcare providers to facilitate seamless client care and resource linkage.
• Lead training sessions and professional development initiatives to enhance staff competencies in crisis management and trauma-informed care.
• Manage documentation, reporting, and data collection to track service outcomes and inform continuous quality improvement.
• Promote a positive work environment that supports staff resilience and reduces burnout.

Skills

The Access Crisis Intervention Clinical Supervisor utilizes advanced clinical skills daily to assess and guide interventions for individuals experiencing mental health crises. Strong leadership and communication skills are essential for effectively supervising staff, facilitating team meetings, and liaising with external partners. Analytical skills are applied to review case data, monitor outcomes, and implement quality improvement initiatives. The ability to remain calm and make sound decisions under pressure is critical when managing high-risk situations and providing clinical consultation. Additionally, cultural competence and empathy are integral to delivering trauma-informed care and supporting a diverse client base and workforce.