Patient Support Specialist

Job Description: Patient Support Specialist

Job Type: Full-Time

Key Duties Include

• Greet clients and visitors in a warm, professional, and respectful manner
• Schedule, confirm, and manage client appointments using the practice’s scheduling software
• Verify the integrity and completeness of patient medical records and demographic information
• Verify patient insurance benefits
• Initiate and complete prior authorization for medications, procedures and services
• Initiates patient assistance program renewals for additional patient benefits
• Collects copays and patient balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Coordinates treatments for TMS and Spravato patients
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan
• Educate patients on Spravato/TMS treatment, procedures, and guidelines
• Performs authorization renewals for TMS and Spravato patients
• Maintains client confidentiality in compliance with HIPAA regulations
• Assists with TMS treatments as needed
• Follow-up on potential leads for service-line
• All other duties as assigned

This position is in an office setting and frequently interacts with clients and staff. Must be able sit, stand, and use a computer for extended periods of time.

Education: High School Diploma

Experience: 3 years healthcare; 1 year specialized experience performing prior authorizations for medications, services or treatments in a healthcare setting