Behavioral Health Tech Lead

Behavioral Health Tech Lead

Location: Pleasant Hill, IA

Shifts

• 2nd: 2pm - 10:30pm
• 3rd: 10pm - 6:30am

Full-time

🔥Join a team that’s changing lives.

➡️At Thrive Now Recovery Centers and our affiliated treatment centers, we are building something different - programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

Whether you’re bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success.

If you’re looking for a place where your work truly matters - and where you’ll make a lasting impact - this is it. We’re glad you’re considering joining our team.

❓ About the Role:

The Behavioral Health Tech Lead provides both direct client care and informal leadership within the residential treatment setting. In addition to supporting clients with daily living, safety, and recovery routines, this role ensures shift operations run smoothly by coordinating staff assignments, monitoring adherence to program expectations, and serving as the first point of contact during incidents. The RSS Lead provides onboarding, training, and mentoring to new team members, reinforcing trauma-informed care, boundaries, de-escalation, and adherence to facility standards. This role acts as a bridge between frontline staff and supervisors, fostering a structured and recovery-oriented environment that prioritizes patient safety, dignity, and engagement. recovery challenges.

🗝️ ESSENTIAL DUTIES & RESPONSIBILITIES

• Mentor peers in boundary-setting, crisis de-escalation, and patient experience standards.
• Serve as the first point of contact for incident response, coordinating appropriate escalation and documentation.
• Monitor staff adherence to schedules, shift routines, and program expectations.
• Support AMA “swat team” interventions to reduce client attrition.
• Provide Certified Medication Aide (CMA) support if credentialed.
• Report operational needs, staffing gaps, and incidents to the Supervisor in a timely and professional manner.
• Model professionalism, teamwork, and trauma-informed care in all interactions with clients and staff.

✅ Required Qualifications

• High school diploma or equivalent.
• At least 21 years of age.
• Current CPR/First Aid certification or ability to obtain within 30 days
• Valid driver’s license required
• Ability to pass background checks and motor vehicle screening.

Preferred

• Bachelor’s degree in human services, or related field.
• 1+ years of experience in addiction treatment, behavioral health, or residential services.
• CNA and or QMA
• Experience or knowledge of 12-Step programs, peer recovery principles, or dual diagnosis treatment.
• Personal or professional experience with recovery (minimum 2 years sustained recovery if applicable).

🏢 Work Conditions / Physical & Mental Demands

Environment

• Indoor residential treatment setting with moderate activity level.

Physical

• Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance.
• Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional

• Ability to prioritize multiple tasks in fast-paced settings.
• Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis.
• Sustain focus for documentation and monitoring responsibilities.

💙 Why You’ll Love Working Here

The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you’re stepping into a place that invests in your growth, wellbeing, and long-term career success.

Comprehensive Benefits & Support

We offer a well-rounded benefits package designed to support you at work and at home, including:

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement
• Dental & Vision Insurance
• Employer-Paid Life Insurance , with optional supplemental coverage
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO) + paid holidays
• Employee Assistance Program (EAP)
• Clear Career Pathways & Advancement Opportunities
• Safe, Trauma-Informed, Supportive Work Environment
• Modern Facilities & Updated Tools
• Strong, Accessible Leadership committed to your success

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.