Clinical Care Coordinator

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

Clinical Care Coordinators are responsible for ensuring facilities are scheduled for visits according to the scheduling guidelines. They ensure patients are scheduled according to clinical need, while ensuring efficient days by working with our providers and Customer Support Specialists.

Essential Duties

• Track provider availability and create and communicate monthly schedules for providers.
• Prepare patient lists for scheduled visits using available reports, create notifications and send to Customer Support Specialist 2 weeks prior to scheduled visit date.
• Maximize use of clinical days and schedule work efficiently.
• Manage requests from Customer Support Specialist to ensure residents are seen at upcoming visits in a timely manner and according to clinical need.
• Remain accessible to Providers throughout day to provide support while providers are in clinic.
• Use metrics provided to increase efficiency in clinical day and service delivery.
• Perform other duties as necessary.

Requirements

Education and Training

• Associate or bachelor’s degree preferred – equivalent work experience accepted

Other Qualifications

• Problem solving - the individual identifies and resolves problems in a timely manner.
• Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail - the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Computer skills – considerable knowledge of computer systems/programs including Excel. Ability to quickly learn, adapt, and navigate new or complex software systems. Ability to work in and utilize multiple systems concurrently.
• Able to work in collaborative team environment.
• Ability to lift 15-20 lbs.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Efforts & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance.

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.

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