Referral Coordinator

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

The Referral Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, have strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

Partner with ArchWell Health's multi-disciplinary care team to gain a deep understanding of each member's care needs, including identifying gaps and barriers to treatment

Coordinate referrals to external providers, vendors, and services to ensure care needs are met

Complete proper documentation for member referrals to ensure records are accurate and current

Build and nurture relationships with members and their families to successfully facilitate care coordination

Carry out all activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow up and progression is made on care plan goals

Adhere to HIPAA standards and confidentiality of protected health information (PHI)

Promote clear communication among care team and treating clinicians to ensure positive member outcomes

Assist members in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).

Be the system navigator and point of contact for members and families, with patients and families having direct access for asking questions and raising concerns.

Additional duties, as assigned

Required Skills/Abilities:

Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization

Passion for helping senior members successfully carry out care plans

Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public

Basic medical terminology

Understanding of Medicare criteria for equipment and supplies

Knowledge of CPT and ICD-10 codes

Working knowledge of specialists and community resources to assist the member

Strong communication and rapport-building ability among an interdisciplinary team

Ability to multi-task and manage competing priorities with high attention to detail

Proficient PC skills to include Microsoft Office

Fluency in Spanish, or languages spoken by the people in the communities we serve (where necessary)

Education and Experience:

H.S. Diploma or equivalent required; degree or college level coursework in healthcare preferred

2 years of experience in referral management or care coordination

Medical Assistant or medical administrative experience is helpful

Experience with EMR systems, ideally eClinicalWorks or similar

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.