Medical Assistant, Center Float

Medical Assistant, Center Float

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant – Internal Float (MA-Float) is a critical role to flexibly support our members and their families from the moment they arrive to the moment they leave the centers. The MA-Float may be asked to serve in front office or direct patient care activities, depending on center and member needs. This role supports the PCP day-to-day and ensure efficiency in the care provided to patients. MAs work closely and collaboratively with their teammates to greet, schedule, and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.

Duties/Responsibilities

Welcome members upon arrival and help them feel safe and at home, navigating through a seamless and clear check-in process

Schedule appointments and coordinate referrals for a multi-disciplinary care team

Update member information in the electronic medical records system

Request medical records and upload documentation to electronic medical records system

Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure

Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel

Perform all tasks with a hyper focus on patient experience, including answering of incoming calls and processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; and calling patients to obtain and relay pertinent information for the physician

Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision

Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times

Assist with center events, as needed

Required Skills/Abilities

Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic

Self-starter with the ability to think creatively and work effectively

Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership

Strong communicator that is customer-oriented

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Experience with claims/quality reports and analytical software packages

Proficient PC Skills, including Microsoft Office Suite

Ability to maintain professionalism and flexibility in a changing work environment

Fluency in - languages spoken by our people in the communities we serve (where necessary)

Education and Experience

High school diploma or equivalent education (GED) required

Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required

A minimum of 1 year work experience as a Medical Assistant preferred, but not required

6+ months phlebotomy experience is highly desired

BLS for Healthcare Providers required

EClinicalWorks or similar EMR experience

Experience working with geriatric patients is a plus

Embodies and serves as a role model of ArchWell Health’s Values

Be compassionate

Strive for excellence

Earn trust

Show respect

Stay resilient

Always do the right thing

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.