Lead Caregiver

The Lead Caregiver is an experienced caregiver who serves as both a direct care provider and a leadership resource for clients, caregivers, and the office team. This role requires advanced caregiving skills, strong communication abilities, and the flexibility to provide after-hours support.

The Lead Caregiver works regularly scheduled caregiving shifts Monday through Thursday, while also participating in an every-other-weekend on-call rotation. During on-call periods, the Lead Caregiver serves as the primary after-hours support person by assisting with scheduling needs, conducting client and caregiver introductions, triaging urgent calls, and coordinating with the company's scheduling systems and office team. This position helps ensure continuity of care, exceptional client service, and operational support outside of regular business hours

Primary Responsibilities

Direct Client Care

• Provide exceptional, client-centered care in accordance with the client's care plan
• Assist clients with personal care, bathing, dressing, grooming, toileting, transfers, ambulation, meal preparation, medication reminders, and companionship
• Perform advanced caregiving tasks within scope, including catheter care, ostomy care, bed-bound care, and mechanical lift transfers
• Observe and report changes in client condition, safety concerns, or care needs

Leadership and Team Support

• Serve as a role model for professionalism, reliability, and quality caregiving
• Assist with caregiver orientation, mentoring, and training as assigned
• Support new caregiver introductions and transition of care
• Provide guidance and support to caregivers in the field
• Assist management with maintaining high standards of care and service

Client and Caregiver Introductions

• Conduct client and caregiver introductions and service start visits
• Review care plans, client preferences, schedules, and expectations with caregivers
• Assist in ensuring smooth transitions for new clients and staffing changes

Documentation and Communication

• Maintain ongoing communication with the office regarding client status and scheduling concerns
• Complete all required documentation, reports, and care notes accurately and timely
• Update care-related information within agency software systems
• Communicate important updates to office staff, caregivers, clients, and family members as appropriate

On-Call Responsibilities (Every Other Weekend)

During assigned on-call weekends, the Lead Caregiver will:

• Serve as the primary after-hours contact for clients and caregivers
• Work scheduled caregiving shifts as assigned
• Answer, assess, and triage incoming calls
• Coordinate emergency and non-emergency staffing needs
• Utilize agency scheduling software and AI scheduling tools to assist with shift coverage
• Conduct caregiver and client introductions as needed
• Fill open shifts when staffing resources are unavailable
• Communicate urgent issues to management when escalation is necessary
• Ensure continuity of care and maintain client satisfaction throughout the on-call period
• Submit required reports and updates following on-call assignments

Compensation

Hourly Pay

• Hourly rate paid for all worked caregiving shifts

On-Call Compensation

• Per diem compensation provided for assigned on-call weekends
• Additional hourly pay provided for any hours worked while responding to on-call duties or covering care shiftsAdditional Benefits
• Mileage reimbursement in accordance with company policy
• Paid training and continuing education opportunities
• Career advancement opportunities
• Company benefits available based on eligibility

Additional Benefits

• Career advancement opportunities