Bilingual Patient Care Contact Center Representative

Position Summary

Answer calls in a courteous, professional, efficient, and prompt manner

Pre-registering new patients into the Epic EMR system

Schedule patient appointments using the Epic EMR system

Verify patient insurance/benefits, as appropriate

Respond to patient inquiries and complaints

Direct patient phone calls to the appropriate destination when beyond scope

Complete outbound calls to patients to schedule future appointments

Return patient calls/messages and provide additional information as necessary

Adhere to all HIPAA and ACCESS policies regarding patient privacy

Other duties as assigned

Requirements

High school diploma or GED

Two years’ relevant experience in customer service (health care preferred)

Willing to work flexible hours

Basic proficiency in computer skills

Medical terminology knowledge preferred

Bilingual (English and Spanish)

Schedule

Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.

Potential opportunity to work remotely after successfully completing training.

Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

Normal office environment regularly

Health Center environment occasionally

Local travel between health centers and community events is required; mode of transportation required

If personal vehicle is employed, a current driver’s license and proof of insurance is required

If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

Tuition reimbursement

Comprehensive healthcare coverage including Medical, Dental, and Vision

Generous PTO

403(B) retirement plan and financial resources to help you save and plan for your retirement

Life Insurance

Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace