Receptionist
How this pay compares
This posting states $16–$20 an hour. Open medical receptionist jobs in Massachusetts post a median of $22.11 an hour, the middle half $20.50–$23.49, across 37 jobs that state their pay, so this one is below the middle half of what they post. Medical receptionists employed in Massachusetts earn a median of $21.09 an hour (source: BLS Occupational Employment and Wage Statistics, opens in a new tab), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics, opens in a new tab).
Medical receptionists in Massachusetts: pay by town and employer
About the job
- Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
- Provides assistance and guidance to visitors, directing them to various locations.
- Ensure visitors are checking in and out of the building
- Get identification from agency, vendor visitors
- Answering phones for a multi-line phone system
- Answer, forward, and return calls in a timely manner
- Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
- Taking and dispatching emergency and non-emergency messages
- Remaining pleasant and professional with callers, and calm under pressure
- Working hand in hand with coworkers
- Check office voicemail, return calls and forward to other team members as necessary
- Entering resident demographics into Point Click Care
- Maintaining client account information
- Handling Protected Health Information
- Assist in the processing of AP invoices and payments including coding, filing, data entry
- Scan and store documents into document management systems or databases
- Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
- Distribute mail/package deliveries throughout office
- Monitor Roam Alert alarms and respond in accordance with policy and procedure.
- Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
- Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
- Utilize the public address system and beepers in accordance with established procedures.
- Responds to emergency calls following established protocol.
- Communicate effectively during routine and emergency situations.
- Ensure that the lobby is maintained in an orderly and clean manner.
- Perform duties in a safe manner.
- Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
- Adhere to all aspects of Customer Service, some examples include the following:
- Working together, showing empathy, courteous communication, respect for others.
- Perform other related duties as required.
From Vantage at Lowell's job posting, checked Oct 29, 2026. The employer's own page is the final word on requirements and availability.
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About Vantage at Lowell
Vantage at Lowell is a 115 (source: Medicare Care Compare: Vantage at Lowell, opens in a new tab)-bed nursing home in Lowell, MA, certified by Medicare and Medicaid. Its job board posts jobs for nurses, therapists and front-office staff. Source: Medicare Care Compare: Vantage at Lowell
Based in Lowell, MAHires in MassachusettsPay on its listings: 44.4% of its open jobs state an hourly rate
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