Director of Patient Access Services

Description

Patient Access Services

Lead enterprise-wide patient access operations that support

timely care access, strong revenue cycle performance, and a positive patient

experience. As the Director of Patient Access Services, you will oversee

admission, registration, pre-registration, insurance verification, financial

counseling, and financial clearance functions across inpatient, outpatient, and

emergency settings. This role provides leadership for a large, multi-site team

and manages a $10M budget while partnering with Revenue Cycle, clinical

operations, IT, Finance, Care Coordination, Managed Care, and other health

system leaders to improve access, throughput, compliance, and financial

outcomes.

In this role, you will

• Lead enterprise patient access operations across

registration, admitting, pre-registration, insurance verification, financial

counseling, and financial clearance.

• Develop and implement strategies, policies, staffing plans, and performance

standards to improve access, clean claims, authorization accuracy, the patient

experience, and preventable balance write-offs and adjustments.

• Advance digital front-door, automation, and technology initiatives that

improve efficiency, accuracy, and operational performance.

• Monitor KPIs and translate data into actionable operational and financial

improvements for executive leadership.

• Oversee daily operations, department budget, expense review, and monthly

reporting for patient access functions.

• Ensure compliance with EMTALA, the No Surprises Act, CMS requirements, HIPAA,

payer rules, and other patient access regulations.

• Partner with audit and compliance teams to mitigate risk, address findings,

and strengthen internal controls.

• Recruit, mentor, and develop leaders and staff while fostering

accountability, innovation, and continuous improvement.

• Collaborate with clinical departments, IT, Finance, Care Coordination, FPG,

Transfer Center, and Managed Care teams to improve workflows and resolve access

barriers.

• Serve as an executive leader for patient access transformation, surge

planning, emergency preparedness, system capacity initiatives, and change

management efforts.

Salary Range

$148,700 to $352,100/annually

Qualifications

Required

• Bachelor’s degree in healthcare administration, business,

or a related field.

• 12 or more years of progressive experience in hospital-based patient access

or revenue cycle operations.

• 7 or more years of leadership experience overseeing hospital patient access

services, including large, multi-site teams.

• 3 or more years of experience leading projects that implement automation or

technology enhancements within patient access areas.

• Deep understanding of state and federal regulations impacting patient access

functions.

• Deep understanding of hospital billing, payer contracting, and reimbursement

methodologies.

• Strong knowledge of Epic electronic health records, ADT functionality, and

reporting.

• Extensive knowledge of delegated payment models and authorization

requirements.

• Strong financial and analytical skills to manage budgets, forecasts,

performance metrics, and operational outcomes.

• Ability to lead teams, drive performance improvement, manage change, and

communicate effectively across clinical, financial, and operational partners.

Preferred

• Master’s degree in healthcare administration, public

health, business, or a related field.

• Certification through NAHAM, HFMA, or AAHAM is preferred.
• Lean Six Sigma or Project Management Professional certification is preferred.