Director of Practice Operations-Southeast Region-Orlando Health Physician Associates

Position Summary Orlando Health Physician Associates One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments. Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you! The Director of Practice Operations manages human, financial, and material resources in a team relationship with the Physician Lead and Director/Physician Practices or COO to deliver high quality, customer focused-cost, effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health. The location is 70 West Gore Street, Orlando, FL 32806 This Director will support the Southeast Region including Orlando, St. Cloud, and 3 offices on Narcoossee Road The hours are Monday - Friday, will require some evening and morning meetings Responsibilities What you will do Responsible for approximately 15-20 physicians and greater than 40 team members. In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO. Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs. Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget, providing analysis of material variances to Administration. Maintains an effective revenue cycle and other systems to maximize revenue. Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, creating an environment consistent with management values of OHPG. Works with the Lead Physician of the practice, ensuring appropriate access, flow and scheduling of patients. Works with the Leadership Team in the service line to provide seamless care throughout the continuum. Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership. Hires, trains, supervises, evaluates, and develops managers (where applicable) and practice staff in accordance with established Human Resources Guidelines. Develops lead staff at each site. Builds a well-functioning team focused on the needs of the patient. Ensures quality metrics are met in the practice setting. Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space. Negotiates, communicates, and coordinates with the Service Line and other departments to implement operational changes and new initiatives. Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions. Researches, analyzes, and maintains data collection system required to administer Service Line operations. Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health. Ensures coverage of roles during staff shortages, vacations, sick, or other leaves to assure continuity in patient care. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Qualifications Bachelor’s degree required. Associate degree and two (2) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the Experience section). Four (4) years of directly related work experience may also substitute for the bachelor’s degree (in addition to the requirements listed in the Experience section). Five (5) years of health care experience, to include two years in a supervisory role.

What you will do Responsible for approximately 15-20 physicians and greater than 40 team members. In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO. Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs. Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget, providing analysis of material variances to Administration. Maintains an effective revenue cycle and other systems to maximize revenue. Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, creating an environment consistent with management values of OHPG. Works with the Lead Physician of the practice, ensuring appropriate access, flow and scheduling of patients. Works with the Leadership Team in the service line to provide seamless care throughout the continuum. Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership. Hires, trains, supervises, evaluates, and develops managers (where applicable) and practice staff in accordance with established Human Resources Guidelines. Develops lead staff at each site. Builds a well-functioning team focused on the needs of the patient. Ensures quality metrics are met in the practice setting. Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space. Negotiates, communicates, and coordinates with the Service Line and other departments to implement operational changes and new initiatives. Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions. Researches, analyzes, and maintains data collection system required to administer Service Line operations. Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health. Ensures coverage of roles during staff shortages, vacations, sick, or other leaves to assure continuity in patient care. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications Bachelor’s degree required. Associate degree and two (2) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the Experience section). Four (4) years of directly related work experience may also substitute for the bachelor’s degree (in addition to the requirements listed in the Experience section). Five (5) years of health care experience, to include two years in a supervisory role.