Mgr- Clinical Srvs/RN

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Home Care and Hospice

Department: Home Health - Aroostook County

Position is located: Northern Light Home Care and Hospice Presque Isle

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 5:00 PM

Salary Range : $ 39.51 - $61.04

Exempt: Yes

Summary

The Manager of Clinical Services is responsible for management of clinical care provided to the agency's patients and for oversight, supervision and mentoring of a multidisciplinary team of field clinicians and at times, other non-clinical workforce members. The Manager of Clinical Services is accountable for workforce member productivity, quality outcomes, patient satisfaction and clinical practice standards delivery. The Manager of Clinical Services collaborates with Quality Management to orient and educate clinical workforce members in the areas of clinical care and documentation. The Manager of Clinical Services develops and maintains a culture of team accountability using a high degree of field supervision. As a member of the Management team the incumbent is responsible for organizational performance improvement activities and education/orientation activities. Acts as Manager on Call on a rotating basis.

Responsibilities

• Patient Care Coordination: Reviews and evaluates patients' plans of care through clinical documentation review. Assures patient needs are continually being reassessed and updated for an individualized plan of care. Responsible for compliance to frequency, duration, and treatment orders on the patient plan of care or per MD orders. Collaborates with Quality Management in quality initiatives, patient experience, and resolving patient/provider complaints
• Workforce Member Team Performance Support and Improvement: Regularly meets with direct reports for one-to-one case management review, productivity benchmark review, personal goal setting, and individualized support to meet established job responsibilities. Collaborates with direct leader and human resources to coach and counsel workforce members regarding performance. Conducts annual workforce member performance evaluations
• Workforce Member Team Management: Instructs and guides team members to promote effective performance and delivery of quality services. Utilizing agency data analytic systems, works towards established key performance indicators by maintaining established procedures, protocols, and communication. Stays aware of industry trends and best practice standards to promote optimum patient outcomes
• Hiring and Orientation: Screens and interviews prospective new workforce members. Collaborates with Quality Management to orient new workforce members and ensures initial and annual competencies are completed
• Quality Improvement: Actively participates in quality management programs established by the agency
• Other Duties as assigned

Other Information

• Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required occasionally

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Human Capital, Supply Chain and Financial Software.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Multi-line phone, scanner, photocopier, fax, and internet.
• OneNote
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Public Speaking
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Registered Nurse
• Required Driver's License

Education

• Required Bachelor's DegreeA Bachelor's Degree from an accredited school of nursing, physical therapy, or occupational therapy or the equivalent in professional knowledge and experience.

Required Experience

• 2 year/years of Clinical Experience
• 1 year/years of Leadership Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Need to drive to perform responsible duties.
• Potential exposure to hazardous materials.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Alternate shift schedules (day, evening, nights, weekends).
• Prolonged periods of standing.
• Prolonged periods of walking.
• Work beyond the regularly scheduled hours.
• Lifting, moving and loading 20 to 30 pounds.
• Lifting, moving and loading 30 to 50 pounds.

Questions? Contact Talent Acquisition:

phone: 207-973-7100

email: talentacquisition@northernlight.org

Maine, Aroostook County, Bangor, Waterville, Ellsworth, Presque Isle, South Portland, Home Care, Hospice Care, end of life, respite care, Home Health Aide, Skilled Nursing