Care Manager

Care Manager Job Description:

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

Minimum Qualifications

• Minimum of two years of experience in home care, home health, or a related field.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Excellent communication, organization, follow-through, and attention to detail.
• Strong problem-solving, judgment, and interpersonal skills.
• Ability to supervise caregivers, evaluate care needs, and advocate for clients and families.
• Compassion for helping others maintain dignity and quality of life.
• Professional demeanor and successful criminal background check.

Essential Duties and Responsibilities

• Complete client assessments and required admission paperwork; provide copies of signed agreements.
• Develop and maintain individualized care plans with client or representative input and approval, addressing care needs, services, schedules, allergies, equipment, and requested tasks.
• Collect initial service fees in accordance with agency procedures.
• Introduce caregivers to clients, review care plans and expectations, and ensure care plans are accessible in the client’s home.
• Supervise and evaluate caregiver performance to ensure compliance with care plans, infection control practices, emergency procedures, agency policies, and licensing requirements.
• Monitor changes in client condition, care needs, staffing skills, and availability of necessary supplies and equipment.
• Maintain regular communication with clients and representatives to assess service quality and satisfaction.
• Conduct scheduled and as-needed home visits, supervision visits, and reassessments.
• Coordinate care with other providers, including home health, hospice, and community services.
• Support clients and families through education, advocacy, recommendations, and referrals.
• Investigate concerns involving client care or client and employee well-being.
• Document supervision, maintain accurate client records, and communicate relevant updates to agency staff.
• Provide caregiver training and education as needed.
• Participate in caregiver evaluations and the development or revision of care policies and procedures.
• Participate in a weekly on-call rotation, responding to after-hours calls from clients and caregivers, coordinating replacement coverage for open shifts, and communicating schedule changes or cancellations at the client’s request.

Benefits & Work Environment

• Paid time off (PTO)
• 401(k) retirement plan
• Ongoing learning and professional development opportunities
• Supportive, close-knit team environment in a small office setting
• Opportunities to learn, grow, and make a meaningful impact

Please note: Health insurance is not provided

Physical and Environmental Demands

• Travel to client residences using reliable transportation.