Community Care Coordinator

Job Description Summary

As a Community Care Coordinator, you'll be the connection point between Health at Home and the communities we serve, helping ensure a seamless experience for our clients, families, and referral sources. You'll take the lead in building strong, lasting relationships with physicians, discharge planners, senior living communities, and other healthcare professionals across your territory. Your role is focused on outreach, education, and service coordination - making it easy for referral sources to send patients our way and ensuring those we serve receive care that feels personal, professional, and effortless.

Essential Job Functions/Responsibilities

• Drive Growth with Purpose: Proactively develop new referral relationships within your assigned territory to grow our census and meet contribution goals. This includes consistent outreach, field visibility, and participation in high-impact networking activities aligned with agency strategy.
• Plan with Intention: Build and adapt weekly, monthly, and quarterly marketing plans that align with our growth goals. You'll meet regularly with the Administrator to stay focused, review performance, and adjust strategy as needed.
• Support Seamless Transitions: Partner with internal team members to support referrals from external discharge sources, ensuring a smooth handoff into care with Health at Home.
• Be the Expert: Maintain a strong understanding of our full range of services - including Medicare home health, private duty, and third-party coverage - and clearly communicate these offerings to referral sources, clients, and families.
• Educate and Elevate: Deliver engaging presentations to community partners, referral sources, and residents to build awareness of our services and highlight what sets Health at Home apart.
• Ensure the Right Fit: Conduct client evaluations post-referral to help develop a tailored plan of care. Gather essential details, assess for appropriateness, and ensure orders and documentation are in place for successful admission to services.
• Coordinate the Details: Communicate key client info to clinical supervisors, coordinate medical supplies when needed, and keep agency leadership informed about additional client needs so we can provide a higher level of personalized care.
• Stay Compliant and Complete: Maintain accurate records and documentation in alignment with all applicable regulatory standards.
• Engage as a Growth Partner: Actively participate in business development meetings, planning sessions, in-services, and quality improvement activities. You may also serve on agency committees or task forces as needed.
• Be Present in the Community: Attend community meetings, case conferences, and other local events - positioning Health at Home as a trusted partner in care and providing education around eligibility, services, and how we support better outcomes at home.
• Champion Customer Experience: Respond to calls and concerns with urgency, empathy, and professionalism. Analyze the root cause of service challenges and work with the team to implement solutions.
• Honor Confidentiality: Protect all patient information by adhering to our privacy policies and HIPAA regulations.

Position Qualifications

• Bachelor's Degree in Business, Marketing, Advertising or health care-related field preferred OR Licensed Health Care Professional.
• 1 year sales/marketing experience is required. Health care marketing experience is preferred.
• Demonstrated desire and passion to work with the elderly population.
• Must have a valid driver's license for the agency state of operation with appropriate auto insurance.
• Exceptional verbal and written communication skills along with strong presentation skills.
• Computer skills, i.e. Word, Excel, PowerPoint and CRM programs.
• Continuing Education Requirements: Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All personnel must attend mandatory educational programs.

Environmental and Working Conditions

Environmental Conditions: May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.

Working Conditions: May be exposed to infections and contagious diseases. Contact with patients under wide variety of circumstances. May be exposed or occasionally exposed to patient elements. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required.

OSHA exposure category: Category III - Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.

Required Personal Protective Equipment: As required by working conditions.

This job description is not intended to be all-inclusive and does not constitute a written or implied contract of employment. The employee will be expected to perform other reasonably related duties as assigned by the immediate supervisor and / or other management personnel.