Front Office Coordinator

Position Summary

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Essential Job Functions

• Greet patients and welcome patients and visitors as they enter the waiting area and as

they depart, screening and directing them appropriately.

• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR)

system, as needed.

• Present and explain all policies, forms and consents and obtain signatures.
• Collect billing forms and scan into Athena EMR.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in

appointments. Manage and schedule inbound referrals

• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit

slips. Maintain cleanliness of the lobby and front office area and updated patient

materials and forms used.

• Monitor the patients as they wait in the lobby for their appointments.
• Monitor clinic flow: notify patients when the providers are running late, notify providers

of no shows, and notify lab staff of patients waiting for labs.

• Open and close the clinic on time.
• Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
• Works in partnership with the back-office staff to provide excellent customer service.
• Other general duties as assigned.

Position Requirements

• High school diploma or equivalent.
• 2 - 4 years of medical office or clerical experience.
• Excellent customer service, communication and organizational skills.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.
• Physical demands may include: prolonged, extensive or considerable amount of standing/sitting