Front Desk Coordinator

Position Title: Front Desk Coordinator

Department: Non-Clinical

Position Reports to: Practice Manager

FLSA Status: Non-Exempt

Hours: Monday through Friday 8am to 5pm

Position Summary

Greet patients and visitors in a warm and welcoming way , while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Essential Job Functions

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Assist answering phones and schedule/reschedule appointments.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
• Present and explain all policies, forms and consents and obtain signatures.
• Collect billing forms and scan into the EMR.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
• Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows, and notify lab staff of patients waiting for labs.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
• Works in partnership with the back-office staff to provide excellent customer service.
• Other general duties as assigned.

Knowledge, Skills, and Abilities

• Minimum 2 years of medical office experience, preferably OB/GYN.
• Excellent customer service, communication and organizational skills.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.
• Physical demands may include:
• Prolonged, extensive or considerable amount of standing/sitting.

Education

• High school diploma or GED required.
• Graduate from an accredited Medical Assistant program.

Benefits

Along with competitive pay, we offer a benefits package that includes health, dental, vision, STD/LTD insurance, paid time off, and 401k plan. Genesis is a drug free workplace and an Equal Opportunity employer.

Please note:

Central Phoenix Women’s Health Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions . This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.

The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

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