Intake Coordinator CBHS

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

Elwyn is currently seeking an Intake Coordinator (IC) to be the first point of contact for families whose children are in need of behavioral health support. This role responds to and supports families and service providers upon their initial call into Elwyn Children's Behavioral Health Service main Intake telephone line. The IC facilitates the scheduling of evaluation appointments, answers questions regarding the intake, evaluation process, and collects the standardized intake information necessary to begin the evaluation and assessment process.

ESSENTIAL FUNCTIONS

• Answer calls via Elwyn Children's Behavioral Health Service main Intake telephone line; respond to calls from parents, guardians, service providers, school administrators, behavioral health agencies, and general public regarding the provision of behavioral health services
• Provide information to callers regarding behavioral health services and the intake referral process including, but not limited to, scheduling intake and/or evaluation appointments and the location/method of contact for the appointment.
• Perform initial and ongoing insurance verification checks through the Department of Public Welfare's Promise Eligibility Verification System to determine insurance eligibility for services.
• Complete private insurance benefit verifications
• Utilize knowledge of the behavioral health referral process and regulations, as well as child-specific information found in related data systems, (Avatar) to appropriately respond to incoming phone calls to the intake and transition lines
• Speak with callers using probing and clarifying questions, as needed, to determine the level of the child's development and areas of need based upon information supplied by the parent
• Evaluate family concerns in the context of typical child development
• Accurately collect, enter into, and manage client data using CRM system (Avatar)
• Process referrals adhering to established policies and procedures
• Multitask and prioritize workflow in the office.
• Perform other duties as assigned

QUALIFICATIONS, EDUCATION AND EXPERIENCE

• High School Diploma or GED; Bachelor's degree in psychology, social work, counseling, or human services or related field preferred
• Two (2) years' experience preferred in concierge-level customer service dealing with the public via telephone or face-to-face contact
• Non-profit human service experience highly preferred
• Self-starter who does not require heavy oversight, but can manage competing deadlines and tasks on their own
• Demonstrated ability to work effectively as part of a team and independently
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Excellent interpersonal skills are essential, as the job requires communicating effectively with the public.
• Proficiency in and a command of the English language are required.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook
• Experience using Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Demonstrated knowledge of behavioral health services and regulations
• Demonstrated ability to follow established procedures
• Ability to type a minimum of 45 words per minute
• Must be self-motivated, detail-oriented, energetic, and highly organized.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal