Health Unit Coordinator-PICU-20hr

Under the direct supervision of a the Unit Manager or designee as part of an inpatient/hospital unit, performs a variety of routine administrative and systems support activities to promote efficient management of patient care needs. Coordinates communications between multidisciplinary teams, patients/families and visitors; serves as unit receptionist and supports data management. All administrative and support activities are completed in accordance with CCMC and unit policies and procedures.

• PATIENT RECORDS & ORDER TRANSCRIPTION - Creates and maintains patient charts and computerized medical record information; transcribes and processes physician orders (e.g. services, diagnostic tests, medications, therapies, etc); routes and receives back appropriate patient documentation for tests, procedures and therapies.
• COMMUNICATIONS - Facilitates accurate and timely communications between multidisciplinary teams, patients/families and visitors on the unit: provides reception and appropriate information to internal and external customers; responds with tact and discretion to the needs of patients/families, and reports needs to the Unit Manager or designee; schedules tests, procedures and therapies; places calls to other departments and/or pages staff; and, coordinates flow of patient information and communicates information promptly, clearly and accurately to internal and external customers.
• CLINICAL ENVIRONMENT - Actively contributes to the provision of a safe and caring environment to enhance patient and family satisfaction. Demonstrates knowledge and understanding of medical terminology used in the unit’s clinical environment, environment of care, infection control, and all CCMC and unit policies and procedures.
• ADMINISTRATIVE SUPPORT - Performs a variety of administrative support activities in support of the unit operations: may assist in processing timecards; may utilize computer to type, revise and print routine correspondence, documents, reports and other materials; compiles and maintains a variety of routine lists and data records; orders clerical and patient care supplies; and runs errands or finds resources needed for the unit (e.g. equipment, supplies, etc.)
• PATIENT SUPPORT – Performs a variety of routine support activities as requested in support of the unit operations: assists with equipment maintenance and inventory. Assists with miscellaneous errands, and transportation of medication (including controlled substances) blood, equipment and supplies, as directed by the RN, and assists with admissions and discharges.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families and co-workers.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS

Education and/or Experience Required

• High school diploma or GED required; Associate degree preferred. One to two years clerical experience required; experience in a health care setting and experience transcribing medications is preferred.

License and/or Certification Preferred

• Successful completion of National Association of Health Unit Coordinators (NAHUC) certification examination is preferred.

Knowledge, Skills and Abilities

Knowledge of

• Basic medical terminology required; competency in unit-specific medical terminology must be demonstrated by end of orientation.
• Basic math and measurements

Skills

• Beginner to intermediate skills in Microsoft Windows operating system, Beginner to Intermediate word processing (Microsoft Word) and data entry skills.
• Experience using and Beginner to Intermediate skills in patient scheduling and/or patient records software such as SMS is preferred.
• Medication transcription skills preferred.
• Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-function telephone)
• Good interpersonal and communication skills.

Ability to

• Effectively communicate both orally and in writing in English demonstrating a command of basic grammar and spelling is required.
• Understand and follow specific written and verbal instructions and procedures.
• Maintain confidentiality of records and information.
• Organize and manage tasks and activities on daily basis.
• Work efficiently and with accuracy within a fast-paced environment.
• Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations.
• Learn and demonstrate competency in data entry/data retrieval in electronic patient records and/or patient supply systems utilized on unit.
• Interact effectively with all patients/families, and members of the health care team. Focus on customer needs and follow through to meet needs.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Connecticut Children’s offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked. Additional benefit information is available here .