Dental Front Office Associate

Reporting/Department Head

*FLSA Status –

*EEO Category –

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: To provide clerical support to CCHN’s providers and management personnel in a professional, efficient and cost-effective manner, with the ultimate goal to better serve our patients. Reports to Front Office Supervisor.

ESSENTIAL RESPONSIBILITES

• Provides safe environment of care
• Reduces risk of nosocomial infections in patients, employees and visitors.
• Interacts with patients, visitors, staff and outside agencies in professional manner
• Contributes to Improving Organizational Performance Activities
• Promotes positive working relationships among supervisor, staff, and other departments
• Interacts with all other departments to achieve health center mission
• Maintains strict confidentiality at all times as per Confidentiality Statement
• Identifies problems and develops recommendation for resolution
• Demonstrates ability to organize and prioritize tasks
• Assumes personal responsibility for ongoing professional growth and development
• Participates in department planning activities, as requested
• Participates in health center committees, as assigned
• Adheres to CCHN personnel policies
• Maintains clear and orderly work area.

SPECIFIC JOB DUTIES

• Makes patient appointments: Courteously and professionally inquire information, accurately inputs and/or records information, and ensures all information CCHN requires for appointment is relayed, i.e., bring in prescriptions, insurance info Prepares patient record.
• Takes transportation requests: Insures only qualified persons receive transport, relay transportation options, receives visitors and patients and answers courteously and professionally dental inquiries from individuals or organizations.
• Registers patients: Recognizes each registration screen, verifies new addresses and phone number, Inputs accurate patient class and type, verifies insurance in advance, when possible, makes patients aware of any and all copays in advance of appointment and treatment.
• Receives payments from all sources and makes change; completes patient receipts; prepares daily deposits: Accurately and error free.
• Completes encounter forms, ability to: insure visit type coincides with diagnosis, accurately compute charges according to patient class and schedule follow-up appointments as indicated in EDR.
• Processes release of medical/dental records form: Only as needed, understands medical records release policy and charges correct copays when releasing dental records
• Opens and closes waiting room and office: Keep TV on appropriate channel, completes assigned tasks per procedure manual, records/relays messages to appropriate personnel, turns computers, deactivates alarm system, ensures site is aesthetically ready for patients, magazines, brochures tidy etc. Ensures site is operationally ready for patients and checks other office operations, i.e., copiers on, coffee pot plugged in etc.
• Operates and maintains office business machines: Efficiently and correctly operates photocopier, efficiently and correctly operates fax machine, efficiently and correctly utilizes pagers, efficiently and correctly operates computer, and immediately reports service needed to appropriate persons.
• Maintains bulletin board: Ensures information is current, and ensures bulletin board is attractive, neat, clean.
• Answers all incoming calls. Ability to: Assess emergencies from routine dental visit calls (refer to Dental Emergency Policy), take complete and accurate messages for patients and providers (date, time, importance, follow up) and direct calls appropriately.

OTHER JOB DUTIES

• Navigates and understands EDR, EHR and Phreeshia
• Collect any and all dental copays
• Run the self-pay report daily
• Run the kept appointment report daily
• Prepare daily deposits
• Coordinate and manage patient flow with the Team Leader
• Manage provider’s schedules to ensure that daily productivity goals are met
• Provide translation as needed if applicable
• Properly schedule services for impaired patients i.e., hearing impaired for deaf patients
• Proper disposal of documents (place in docuvault)
• Strictly adhere to HIPPA
• Send documents and papers that need to be scanned to scanning department
• Complete batches from previous day
• Sorts incoming and outgoing mail and route to correct people
• Monitor waiting area for unattended patients
• Answer telephone promptly (within 3 rings)
• Maintain visitor log to ensure that all individuals sign in and out

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance - 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS

• High School graduate with emphasis in business
• Dental/Medical Clerical Experience
• CPR certified
• Excellent communication skills
• Ability to navigate electronic dental and medical record systems
• Sitting for long periods of time.