Care Coordinator

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

The Care Coordinator provides care coordination and co-management for children with medical complexity due to multiple chronic conditions. The Care Coordinator (CC) partners with Nurse Case Managers and the clinical team to provide support and coordination services. The CC works closely with families to link them to clinical, community and social resources, as necessary. The CC must demonstrate skills in creative problem-solving and have knowledge of the assets and challenges of children with medical complexity (CMC) population they are serving. They will work with medical professionals to ensure follow-up and coordination of recommended medical management.

Essential Functions

• Facilitates continuity of health care for participants in the Complex Care Program by planning and exchanging information with provider staff (MDs/PAs/RNs/MAs) and other school, community health and social service agencies while preserving confidentiality.
• Provides linkages to local services in response to identified needs of patients. Documents all communication and services as required.
• Acts as a liaison between families, providers, schools, nursing agencies, and other community agencies as appropriate.
• Has knowledge and keeps updated on available community resources. Works closely with the Family Resource Center and Social Work to facilitate appropriate referrals.
• Triages family calls, follow ups with appointments, forms needed and resources and communicates to RN/provider as appropriate.
• Initiates proactive monthly telephonic communication with patients/families to assess needs and follow up on ongoing issues.
• Provides education for patients/families using the Complex Care’s Bridge to Independence curriculum.
• Assists with scheduling patient’s appointments and diagnostic testing through the use of the computerized scheduling system and its components.
• Maintains and records appropriate documentation in electronic health record for each family and healthcare related contact.
• Assumes primary responsibility of a patient/family caseload and works with all team members to assist in other care coordination activities as described previously.

Legacy Essential Functions

• Organizes, attends and records family care conferences.
• Utilizes the electronic clinical information systems to obtain information and document clinically related activities.
• Types, faxes and mails reports, letters, memos, and other correspondence.
• Understands the roles of all team disciplines in order to orient and inform patients, families and referral sources about the Complex Care Program and the team approach to care.
• Provides timely and service oriented approach to telephone calls. Takes accurate messages and triages calls as appropriate.
• Treats patients, families, providers, visitors, and co-workers courteously, and with respect.
• Contacts insurance companies and review agencies to initiate prior approval for supplies, medications, clinical care, and diagnostic tests.
• Communicates with providers and staff to support and maintain optimal coordination.
• Maintains confidentiality in handling all patient and program related matters.
• Attends home visits where appropriate.
• Attends Complex Care staff intake meetings and relevant and required training.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Associate's Degree preferred or
• Bachelor's Degree preferred

Experience

• 2+ years of experience in a related field with an emphasis on customer service required
• Scheduling experience preferred
• Experience with electronic medical records and Microsoft applications including Word and Excel required
• Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds strongly preferred

Knowledge, Skills and Abilities

• Proficient data entry skills with accuracy and speed.
• Knowledge of the needs of low-income families and coping styles of families under stress.
• Ability to navigate, coordinate multiple services, prioritize and multi-task to meet the needs of patients, parents, physicians and other hospital staff.
• Effective communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery.
• Ability to effectively interact with health team members and members of the community.
• Demonstrated teamwork within the department and community by assisting other staff members and/or organizations as necessary.
• Organizational skills necessary to maintain records coordinate clinic appointments and prioritize work independently.
• Ability to concentrate and pay close attention to detail.

Patient Care Responsibility

• Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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