Patient Care Coordinator

Job Posting: Patient Care Coordinator

Position: Patient Care Coordinator

Type: Full-Time

Schedule: Monday - Friday, 8:00 AM - 4:00 PM

Location: Woodcliff Lake, NJ

Reports to: Director of Care Coordination

A. BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

• Client Onboarding
• Ensure all onboarding documentation is completed and admission agreements are signed before activating services.
• Care Coordination and Staffing
• Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
• Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
• Recruit new caregivers as needed to ensure coverage and prevent open shifts.
• Collaborate with vendors and third-party service providers to meet client care needs.
• Client Case Management
• Keep client records current with updated demographics, preferences, care plans, and incident tracking.
• Process authorization updates and adjust staffing accordingly.
• Manage discharges with proper documentation and within compliance timelines.
• Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
• Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C. PHYSICAL REQUIREMENTS

• Prolonged periods of sitting and computer use.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Occasional in-person meetings or field visits may be required.

D. QUALIFICATIONS

• Adaptable to a fast-changing, entrepreneurial environment.
• Strong organizational and time-management skills.
• Excellent communication skills - both verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

E. EDUCATION AND REQUIREMENTS

• Previous experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.
• At least one year of experience in an office setting.