Client Care Worker (CCW) Ottawa Inner City Health

Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees serving Eastern Counties, Ottawa, and Pembroke-Renfrew County. As the founding chapter of the Victorian Order of Nurses, Carefor has been supporting seniors and vulnerable populations since 1897.

We are committed to supporting our staff through ongoing professional development, comprehensive onboarding, and continual training. We encourage our personal support workers to register with the Health and Supportive Care Providers Oversight Authority (HSCPOA) to uphold the highest standards of professional accountability.

Overview

The Client Care Worker (CCW) provides personal care and delegated health interventions to clients living in specialized care units within shelters and supportive housing environments. Working within Carefor policies, procedures, standards, and quality & risk management frameworks, the CCW collaborates with all members of the health care team to support individuals with complex physical, mental health, and substance-use-related needs.

This role supports programs within the Ottawa Inner City Health (OICH) network, including shelter-based units such as Men’s Special Care, TED (Targeted Engagement and Diversion), and Hospice, as well as supportive living programs such as Merivale Housing, Carruthers Housing, Oaks, Booth House, and Richcraft Residence. Care is delivered within a Harm Reduction Model, which may include managed alcohol programs and safer supply opioid distribution.

The CCW works under the delegation of a regulated health care professional and plays a key role in promoting client dignity, safety, and quality of life.

Responsibilities

• Provide client-centred support and assistance with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, mobility, and safe transfers (including lifts and mobility aids).
• Provide environmental support such as light housekeeping, laundry, and maintaining a clean and safe living environment.
• Administer and document medications as per the Medication Administration Record (MAR); medications may include naloxone (in overdose emergencies) and insulin (for diabetes protocol).
• Monitor and report changes in client condition; take vital signs as per care plan.
• Provide social and emotional support to reduce isolation and promote well-being.
• Complete electronic charting, MAR entries, and communicate effectively with the care team.
• Follow PPE protocols, infection prevention practices, and health and safety regulations.
• Provide basic ostomy and catheter care; assist with end-of-life care where applicable.
• Participate in multidisciplinary care planning and contribute to service plan development.
• Support harm reduction strategies to enhance client safety and reduce risk.
• Observe and report any changes in client condition, behaviour, or environment to the supervisor.

Qualifications

• Personal Support Worker Certificate, Developmental Service Worker Certificate, Internationally Educated Nurse, or 2nd-year (or beyond) nursing student (essential).
• Ability to work independently and collaboratively in a team setting (essential).
• Clear vulnerable sector police check (essential).
• Experience supporting individuals facing housing insecurity, homelessness, or other social determinants of health (asset).
• Experience working with individuals experiencing substance use, mental health challenges, and complex medical conditions (asset).
• Knowledge of the Harm Reduction Model of Care (asset).
• Physical ability to perform lifting, repositioning, and transferring tasks (asset).
• Ability to work in a fast-paced environment with multiple demands.
• Strong interpersonal and communication skills (asset).
• Experience in home care, retirement homes, long-term care, or community health settings (asset).
• Experience administering or assisting with medication (asset).
• Non-violent Crisis Prevention and Intervention training (asset).
• Gentle Persuasive Approach (GPA) (asset).
• Suicide ASIST training (asset).
• Palliative Care training (LEAP or similar) (asset).
• Valid driver’s licence and access to a reliable vehicle (asset).
• Current CPR and First Aid certification (asset).
• Mental Health First Aid (asset).
• Registered PSW with HSCPOA (asset).
• Bilingualism (English/French) (asset).

What We Offer

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Premiums for evening and weekend shifts
• Paid Travel and time
• Paid Orientation
• Paid professional development and training
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• Flexible work schedules
• Convenience to work in an area that is close to your home
• 24/7 on-call Supervisors’ support
• Opportunities for growth

EDI Statement

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.