Community and Client Care Manager

About the Role

Always Best Care is hiring a Client & Community Care Manager to help grow our local O‘ahu business through high-quality initial assessments and strong community/referral relationships . This is a non-clinical role that combines intake/coordination with community outreach.

We hold both Home Care and Home Health licenses , and this position plays a key role in ensuring clients are connected to the right level of care - including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).

What You’ll Do

Client Intake & Assessments

• Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.)
• Educate clients/families on services and next steps
• Coordinate a smooth hand-off to operations once care starts
• Provide light follow-ups (30/60/90 days and issues as needed)

Care Continuum Coordination (Home Care ↔ Home Health)

• Identify when a client may benefit from skilled home health services
• Refer/route appropriate clients to our Home Health (dba) team for next steps
• Support continuity and communication across services (no clinical decision-making)

Community & Referral Relationship Building

• Build relationships with hospitals, case managers/social workers, facilities, physicians’ offices, and community partners
• Represent Always Best Care at meetings/events and maintain a strong local presence
• Support growth through relationship-based marketing (no hard quotas)

What Success Looks Like

• More referrals and stronger community visibility
• Great first impressions and smooth starts of care
• Clients matched to the right service, including Home Health when appropriate
• Trusted relationships across O‘ahu’s healthcare and senior services network

Requirements

• Non-clinical (no license required)
• Strong people skills, organization, and follow-through
• Comfortable working independently in the field and coordinating with a team

Reliable vehicle + ability to drive across O‘ahu frequently

• Local knowledge of O‘ahu healthcare/senior services is strongly preferred
• Schedule flexibility depending on caseload (occasional evenings/weekends)