Case Manager (Social Services / Client Services)

Job Summary

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

Key Responsibilities

• Conduct client intake and assess social and healthcare-related needs.
• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.
• Connect clients with appropriate community resources and service providers.
• Track referrals and follow up to ensure services are received.
• Maintain accurate documentation and case notes in internal systems.
• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.
• Provide ongoing support and guidance to clients throughout the service process.
• Ensure compliance with program requirements and organizational policies.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations and individuals in need.
• Strong organizational and time-management skills.
• Basic computer skills and experience with data entry or case management systems.

Preferred Qualifications

• Bilingual (Spanish or other languages) strongly preferred.
• Experience in healthcare, social services, community outreach, or customer service.
• Familiarity with government assistance programs such as Medicaid or SNAP.

Compensation & Benefits

• Hourly Pay: $21–$25 per hour (based on experience)

Performance Bonus Opportunities

• Career growth opportunities within a growing organization
• Supportive team environment focused on community impact

Join Our Team

If you are passionate about helping people access essential services and want to make a meaningful difference in your community, we encourage you to apply.

Apply today to become part of a mission-driven organization improving access to care and social services.