Business Office Manager

Our recruitment goal is to hire long-term care team members who focus on quality care and excellent employee relations.

It requires caring, dedicated employees to minister to the needs of this country's ever growing senior population. We empower our staff to fulfill this mission.

Hillcrest Healthcare employees embrace the concept of socialization for every resident and acknowledge that the healing process and long-term health stability relies on Whole Person Care.

Mission: Everyone Matters! Our mission is to respect, preserve the dignity, and celebrate the lives of those we serve.

Vision: Hillcrest Healthcare will lead the way in innovative approaches to delivering excellence in long-term care and will be the provider of choice.

Value Statement: We will serve with dedication, pride, humility, and integrity.

General Purpose:

Supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound accounting practices.

Essential Job Functions

This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:

• Prepare and submit reports on a timely basis as required and directed by Administrator, this company and governmental agencies.
• Accumulate and maintain, in an organized manner, vital statistics relating to admissions, discharges, deaths, transfers and daily census of facility residents.
• Prepare and submit monthly resident billings for services provided.
• Responsible for monthly Medicaid, Medicare, and other insurance billings along with timely follow-up with intermediaries on delinquent payments.
• Monitor and manage the accounts receivable collection process.
• Pursue past due accounts persistently and maintain proper back-up documentation
• Obtain and submit all required documentation to bill third party payers as per program/company guidelines.
• Maintain financial records including cash receipts, cash disbursements; accounts receivable, accounts payable, payroll journal, and general ledger as directed.
• Attend department head meetings, seminars, and workshops, when approved, to assure current knowledge of State and Federal laws and regulations pertaining to bookkeeping functions.
• Be responsible for ensuring daily bank deposits are made and reconciling all facility cash and checking accounts.
• Verify that resident trust is accurately recorded.
• Provide statistics to audit and reimbursement for year end processing.
• Maintain an accurate accounting of patient trust funds including monthly reconciliation and quarterly statements to responsible parties. Reconcile petty cash for Patient Trust Fund daily.
• Participate in the resident admission process by providing explanations of the facility's rates, billing cycle and payment terms, including collecting the first month's advance payment upon admission.
• Supervise and oversee other business office clerical staff, as assigned.

Other Duties

• Attend in-service education programs in order to meet facility educational requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill & Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records/information.
• Protect residents from neglect, mistreatment, and abuse.
• Protect the personal property of the residents of the facility.
• Others as directed by the supervisor or administrator.

Minimum Qualifications

• Business Degree or experience in health care facility; office management preferred.
• Organized and detailed in work performance.
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.
• Comply with the Residents' Rights and Facility Policies and Procedures.
• Perform work tasks within the physical demand requirements as outlined below.
• Perform Essential Duties as outlined above.