Medical Receptionist 2 - Hartford County

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams.

Under general supervision, coordinates and performs a variety of administrative, medical secretarial and/or operational support duties for a specified physician practice/office or clinical care center. Cross-trained in both front and back office job functions and fills-in for any position as directed by Office Manager. Utilizes some judgement to interpret departmental policy to resolve routine to complex inquiries or problems. May also complete charge entry, batch bills on a daily basis, and the resolve a variety of related data/information issues. Prepares a wide range of documents; composes, edits and proofreads correspondence & reports; creates and maintains spreadsheets; maintains databases and produces reports; establishes and maintains filing systems. Edits and proofreads documents to ensure accuracy. Duties require a range of skills, working knowledge of practice/office routines, an understanding of the organization, programs, billing procedures and terminology related to the physician practice/office. Reports to an Office Manager.

Answer telephone and triage calls for the practice/office.

Schedule appointments via telephone or in-person and makes calls to confirm appointments.

Creates and inputs department/provider schedules.

May schedule/coordinate appointments with other areas of the hospital.

Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.

May batch and verify patient-related documents & bills for accuracy, according to protocol.

May perform a variety of administrative functions as directed by manager: coordinate travel and prepares reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups.

Responsible for maintaining the inventory/orders for office supplies for the back office staff.

Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information.

Complete other related job duties as required.

May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary.

May participate in training of office staff.

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.

Demonstrates cultural sensitivity in all interactions with patients/families.

Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Special Considerations:

Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Education Required:

High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.

Experience Required:

2 years experience as a Medical Assistant/Medical Receptionist in a Physician/Medical/hospital setting or 2 years administrative, general receptionist and/or direct customer service related experience

Education/Experience Preferred:

Associates Degree

EPIC or other EHR experience

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Knowledge of:

Medical billing procedures, medical insurance claims procedures, and documentation required by third party payors

Scheduling and/or patient records or billing software such as IDX or SMS is preferred

Medical terminology

Data management techniques

General math and accounting procedures

Skills

Intermediate word processing, spreadsheet and data entry skills required; intermediate to advanced skill IDX preferred

Skill in use of operating basic office equipment (eg. copier, fax, calculator, multi-function telephone)

Good communication, organizational and interpersonal skills.

May require transcription skills.

Ability to:

Maintain confidentiality of records and information

Verify data input and correct errors

Communicate effectively both orally and in writing

Gather, review and compile information and prepare reports, often with deadlines

Focus on customer needs and follow through to meet needs

Understand and apply knowledge of department/organizational policies & procedures and resolve routine to complex problems

Make administrative/procedural judgements

Function in a fast-paced environment with strong attention to detail

Be flexible and fill-in for multiple positions within the department

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Connecticut Children’s offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked. Additional benefit information is available here .