Business Office Manager

POSITION SUMMARY

The Business Office Manager must be familiar with company policies and procedures related to billing and accounts receivable, census processing, payroll, and accounts payable. The Business Office Manager oversees all business office functions and is responsible for ensuring policy and procedure compliance in all related areas. He/She interfaces with the Administrator, Regional Business Office Coordinator, Assistant Office Manager, Bookkeeper, and Receptionist and provides verbal and written reports to the Administrator and Corporate. He/she interfaces with families, attorneys, and outside agencies regularly on financial issues.

RESPONSIBILITIES/ACCOUNTABILITIES

• Ensures systems and controls are in place as outlined in policy and procedure manuals. Meets established daily, weekly, and monthly deadlines;
• Directs processing of accounts receivable, adjustments/refunds, private and third-party agencies, census information, ancillaries, cash deposits, and posting as applicable.
• Manages resident trust funds and maintains confidential files, ensuring compliance with all state and federal regulations.
• Meets with, or ensures that another staff member meets with, all residents/responsible parties upon admission and throughout the stay to explain financial obligations and paperwork; audits new admission files to ensure completeness and accuracy.
• Meets with, or ensures that another staff member meets with, all residents/responsible parties upon discharge to explain any remaining financial obligations.
• Manages/maintains Private Spend Worksheets and assists with Medicaid Pending Tracking;
• Manages all month-end processes, which include completion of data entry, review and correction of edits, and census reconciliation.
• Manages accounts receivable collections for past due resident accounts; ensures timely filing of Medicare, Medicaid, and insurance claims.
• Provides written Past Due Reports concerning resident accounts to the Administrator, prepares for and attends A/R review meetings, and documents collection Activities.
• Recommends and prepares accounts for outside collection agencies, attorneys, and write-offs as applicable.
• Coordinates documentation for internal and external auditors. Assists Administrator and accounting dept. with resolving G/L variances;
• Supervises, organizes, evaluates, and monitors business office operations and staff, including Assistant Business Office Manager, Bookkeeper, and receptionists, as well as delegates administrative authority, responsibility, and accountability to other office personnel as necessary.
• Concerns his/herself with the safety of all Nursing Center residents to minimize the potential for fire and accidents. Also, ensures that the Center adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the Center’s fire, safety, and disaster plans and by being familiar with current MSDS.
• Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals’ needs and rights.
• Assists with patient programs as requested.
• Performs other duties as requested.

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS

• High school degree with a minimum of five years experience, long-term care billing and collection experience preferred.
• Additional coursework in accounting/finance is recommended.
• This position requires that the employee can read, write, speak, and understand the spoken English language to ensure the safety and well-being of our patients and visitors at the work site when responding to their medical and physical needs.