Registered Nurse GNMSS Clinic Manager

Title: Registered Nurse GNMSS Clinic Manager

Reporting Relationship: Chief Operating Officer

General Summary of Responsibilities:

This position is responsible for the daily operations and effective functioning of three certified Rural Health Clinics (RHC) owned and operated by BBGH. Responsibilities include leadership and direction of all nursing staff in addition to offering support, operational decision-making, and communication to and with medical providers and Director of Clinic Operations. The Clinic Manager coordinates daily clinic operations, staffing, workflows, and resources to support access, quality, productivity, and operational goals. This position works closely with nursing staff, providers, registration, laboratory, radiology, pharmacy, administration, and other departments to ensure effective communication, coordination, and resolution of operational issues. Ensuring the delivery of safe, efficient, patient-centered care and a positive experience for patients and employees. Ensuring guidelines and regulations for the RHC status and DNV are upheld.

Essential Job Functions

• Collaboratively working with the Director of Clinic Operations, Medical Director, Registration Manager, Billing Manager, and CEO to oversee all clinic nursing, billing and registration staff functions, roles, and responsibilities.
• Oversees and manages all nursing time and attendance procedures and time card approvals.
• Effectively serves as the electronic record and electronic scheduling expert to offer assistance, training, guidance, and direction to all clinic staff and providers.
• Coordinates, plans, and oversees all outreach clinics to include but not limited to: vaccination clinics, school/sports physicals, wellness events, and community outreach programs.
• Adequately handles conflict between staff and medical providers (with guidance and direction from the CEO and Director of Clinic Operations), front line staff, and all BBGH employees.
• Manages and implements all clinical competencies, licensing credentials and requirements, and continuing education requirements.
• Maintains and improves clinic policies, procedures, workflows, and standards; coordinating staff training and onboarding.
• Collaborates with the Billing Manager to ensure an effective and efficient revenue cycle for the clinics.
• Establishes an efficient nursing workflow that supports the BBGH and Clinic mission, purpose and vision.
• Performs all annual performance evaluations.
• Participates in recruitment efforts of all staff and providers.
• Continually striving to improve patient satisfaction.
• With the assistance of the clinic nurse coordinator, he maintains nursing and RHC laboratory staff schedules as well as assists with the provider call schedule.
• Communicates regularly and satisfies the needs of nurses and support staff in outlying clinics.
• Ensures all RHC guidelines are upheld and RHC Certification is maintained. To include but not limited to: RHC manual updates, RHC program evaluations, and preparation for RHC and DNV surveys.
• Monitors provider, employee and patient satisfaction and promotes programs to achieve a level of satisfaction to meet/exceed administrative guidelines.
• Coordinates and supports quality measure improvements, documentation and reporting, including initiatives to support our Accountable Care Organization (ACO).

Other Job Functions:

Other duties as assigned

Attends 90% of departmental staff meetings.

Participates in performance improvement process.

Actively pursues and participates in professional growth and development through continuing and formal education.

Contributes to a safe and secure environment for patients, visitors, physicians, and coworkers by following established procedures and policies.

Perform other related duties as assigned or requested.

Job Qualifications:

Age Requirement

Required: Must be 19 years or older

Education:

Required: Preferred: BSN degree or higher; Education in management or leadership nursing

Experience:

Required: Minimum 3 years clinical nursing experience

Preferred: 1-2 year’s experience as a clinic nurse manager, or coordinator in an outpatient setting.

License/Certifications:

Required: Current licensure as an RN in the State of Nebraska, BLS and Valid Driver's License

Position Hours Per Day

Expected work hours up to 8-12 hours a day, occasionally longer if needed.

Personal Skills

• Supports BBGH Values.
• Lives out the Standards of Behavior
• Ability to work independently; willingness to assume responsibility, with a willingness to work additional hours to accomplish prioritized work.
• Ability and willingness to be flexible in the work schedule. Ability to work on varying schedules and occasional late days and/or weekends, as needed
• Dedication to professional performance not only in the clinic office, but on a hospital-wide basis as well.
• Ability to respond quickly and efficiently to workload demands; ability to prioritize and complete tasks within appropriate timeframes.
• Must possess good interpersonal and communication skills, to effectively work with all parties the position comes in contact with.
• Must possess a positive attitude and be willing to represent the department both internally and externally in a positive manner.
• Displays a caring approach in providing nursing care to patients and their families.

Additionally, this future member of BBGH must support a positive environment of excellent patient care and world-class customer service.

All offers of employment are subject to a background check and drug screening.

EOE