Medical Receptionist (TRMG)

Reports to the Department Manager. Functions as part of the Homecare and Hospice Team. Under general supervision and according to established policies and procedures, performs various reception, clerical, and patient care duties. Duties include maintaining patient charts, auditing for insurance compliance, answering telephone, assisting with clinician schedules, ordering for the office, assisting with payroll, and compiling various reports.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs various reception and clerical duties in accordance with established policies and procedures by:

• Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. s.
• Answering the telephone and taking and relaying messages to clinical staff accurately.
• Scheduling patients with clinicians.
• Verifying demographic information with patients and updating patient accounts as needed.
• Maintaining patient records and auditing charts for Medicare compliance.
• Assisting with payroll and clinician mileage tracking.
• Entering verbal orders into the electronic medical record and sending them to the appropriate physician for approval.
• When applicable, entering data into specialty computer programs such as Carelink and Enclara; ensuring that orders are entered correctly, and monitors are sent to patients.
• Performing clerical duties including faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining adequate inventory of supplies.
• Opening and sorting mail daily.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.

Knowledge & Skills

• Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
• Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
• Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
• Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
• Requires analytical skills necessary to solve patient problems and interpret data.

Working Conditions

• Works in a medical office environment.
• Flexible work hours.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.