Retail Pharmacy Technician

Job Description

Summary

The pharmacy technician, working under the supervision and instruction of a licensed pharmacist, performs procedures and duties relating to the service’s Scope of Care. This will include preparation of both sterile and non-sterile medication dosage forms and special project assignments. The pharmacy technician serves as the initial contact for customers seeking DME or over the counter retail services. The pharmacy technician will gather information and enter necessary information into the company’s database. This person will also answer incoming phone calls and share limited patient information in accordance with confidentiality guidelines. For successful job performance, the pharmacy technician should be flexible and show keen attention to detail, exhibit initiative and be willing to work as part of a team. In addition, this individual should be cooperative and willing to cross train to fill in for other employees as necessary. The technician must be able to provide services as appropriate (under the direct supervision of a pharmacist) to meet the needs of neonate, infant, pediatric, adolescent, adult and geriatric patient age groups served.

The pharmacy technician demonstrates courteous behavior through polite and respectful communication with all co-workers, families and visitors. This person promotes a professional image of the company by adhering to an established dress code. He/she promotes company policies on cleanliness and infection control by keeping work area neat, orderly and clean. The pharmacy technician must use discretion and good judgment in handling confidential situations. It is vital that the pharmacy technician be capable of excellent communication skills. It is of the utmost importance that written communication is legible. The job could include the use of a Point of Sale system (cash register or computer configuration to track sales); handling cash and making change, processing credit card transactions, processing refunds and other retail transactions are included in the responsibilities. Must be accurate and efficient. Has knowledge of inventory and store merchandise, helps customers identify, find, and purchase products. This person answers incoming phone calls and share limited patient information in accordance with confidentiality guidelines. Enters information into the computer system. File documentation/paperwork in appropriate chart.

Skills/functionalities/assignments performed by the Level I technician can include, but are not limited to:

A. Basic automated dispensing system skills/support

B. Prescription order entry

C. Medication counting, packaging and labeling

D. Insurance processing

E. Inventory and stocking of medication

Skills/functionalities/assignments performed by the Level II technician can include, but are not limited to all Level I technician duties with additional duties as follows:

A. Computer order entry proficiency

B. Insurance troubleshooting

C. Advanced automated dispensing system skills/support

D. Non sterile compounding

Candidates for Level II will not necessarily be trained/skilled in all these functionalities.

The employee may be expected to be cross-trained for provision of services at any of the facilities throughout Ballad Health.

He/She should support the Ballad Health Mission, Vision, and Values and shall be committed to the improvement of care quality via the organization’s Performance Improvement Initiatives.

Access to patient information may be needed to fulfill the responsibilities of this role.

Adherence to Ballad Health confidentiality policies and practices is required.

Job may require entry into secured areas where medications may be stored to fulfill specific duties related to this position.

Requirements

This individual should possess basic math and typing skills and must possess attention to detail and the ability to read and follow written instructions. The pharmacy technician should possess the ability to complete minimal computer functions.

The pharmacy technician must meet the requirements of the State of Tennessee and/or State of Virginia, depending upon which state the technician is employed.

Retail pharmacy experience is highly desirable, while institutional pharmacy experience may be considered. General health care experience may be helpful in the training of a pharmacy technician. Preference will be given to trained retail pharmacy technicians, those individuals who have completed pharmacy technician training courses and/or those who have obtained (national) Certified Pharmacy Technician status.

• Initial hire for a pharmacy technician will be generally be in the Level I position. Movement into the Level II position from a Level I position requires 1) demonstrated high level competencies in computer entry and automated dispensing system functions and support. The new hire pharmacy technician may not be eligible for the Level II position until successful completion of six to twelve months in the Level I position based on Pharmacy Services as well as Ballad Health HR policies. Transfer into a technician position from another Pharmacy Services position or from a position in another Ballad Health department must meet the minimum six to twelve month time frame in Level I before movement into Level II can occur.
• Initial hire at Level II will be considered when:
• Candidate was a previously-employed Ballad Health Level II or Level III technician.
• Candidate presents with > than or = to 1 years of experience and/or certification or previous technician experience. (Depth of previous experience will be scrutinized/compared to insure equivalency to Ballad Health complexity.)
• Candidate presents with previous specialized experience which is equivalent to a Ballad Health service or program and meets an organizational need (Ex, previous experience with Automated Dispensing System Administrative Support, specialized compounding or advanced retail insurance experience.)
• Final decision for hire at Level II will be at the discretion of Pharmacy Services Management.

Licenses and Certifications:

Valid and active Pharmacy Tech licensure in appropriate state

Work Requirements:

Shift: Variable

On Call: No

Weekends: Rotating

Travel Required: No Travel

Shift Details: 9a-7p

City/State: Johnson City, TN

Location

Ballad Health Medical Associates