Manager- Nurse Contact Center - Nursing Contact Center

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in Wausau, WI is seeking a Manager – Patient Contact Center to join our team!

The manager provides leadership, direction, administration and supervises, plans, organizes, and directs all aspects of the Nurse Contact Center to ensure accomplishment of its objectives.

Identifies opportunities to improve patient experience. Participates in projects/programs designed to enhance service delivery and patient satisfaction. Identifies opportunities to improve the Environment of Care, and patient and staff safety. Participates in projects and programs designed to create a safe environment to avoid error.

HOURS: Full Time or 1.0 FTE, 80 hours every pay period. Day shift.

Experience/Qualifications

• Associate degree in Nursing minimum.
• Bachelor’s degree in nursing is highly preferred.
• Five – Seven years of nursing including at least 3 years in direct clinic management/operations preferred.
• Possesses a high level of resourcefulness, innovation, and interpersonal and critical thinking skills.
• Ability to use independent sound judgement and decision-making.
• Ability to deal with high degree of variation and frequent interruptions.
• Ability to prioritize workload.
• Ability to collaborate including building, leading, motivating and coordinating activities of a cross-functional and or/ multi-corporate team.
• Possesses project management and analytical skills necessary to develop and implement appropriate changes.
• Strong personal management skills to direct work of and motivate assigned staff.
• Excellent verbal and written communication skills include the ability to communicate technical concepts to a non-technical audience.
• Understanding general business concepts and regulatory environment, especially those affecting the Patient Access areas.
• Ability to organize and integrate organization priorities and deadlines.
• Ability to prepare comprehensive reports.
• Position requires travel.
• Strong troubleshooting skills
• Possess conflict resolution skills.
• Strong customer orientation.
• Professionalism.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Our Mission : We heal people, promote health and strengthen communities.

Our Vision : Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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