Medical Assistant Specialist - Training Position

Company Description

AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a fundamental challenge in healthcare: access. Too often, patients struggle to receive timely, coordinated primary care, leading them into more expensive, fragmented settings and ultimately poorer outcomes.

At our core, our mission is to modernize the healthcare experience with care that is accessible, connected, and human , delivered through an omnichannel model that integrates primary and urgent care - combining digital scheduling, walk-in access, and telehealth into a modern patient experience. Our vision is a future where patients never have to choose between convenience, compassion, and continuity ; by bringing these elements together under one model, AllCare is redefining how care is delivered - ensuring patients receive timely access without sacrificing quality relationships or long-term care.

Central to our strategy is a commitment to being technology-forward and AI-enabled. We are investing in platforms and capabilities that not only improve the patient experience, but also power a highly efficient and scalable operating model. This includes leveraging AI and automation to streamline administrative workflows, reduce friction in the back office, and enable our clinical teams to focus more of their time on patient care. The result is a system that delivers both better outcomes and stronger unit economics as we scale.

Currently serving patients across 15 locations in Georgia, AllCare offers a full spectrum of services including preventive care, women’s health, and chronic disease management. Our clinical and operating model is intentionally designed to support providers - offering flexible scheduling, strong administrative infrastructure, and a collaborative team environment.

Following an investment by Summit Partners, AllCare is poised for significant growth, with plans to scale from 15 to 50+ locations over the next several years, while staying true to our mission of delivering high-quality, convenient, and human-centered care.

We are seeking a skilled and dedicated Medical Assistant Specialist to join our team. The Medical Assistant Specialist will be primarily responsible for conducting training sessions for new hires and providing remediation training as needed for existing centers/ employees. Also, the Medical Assistant Specialist will participate in clinical duties/shifts on the clinic floor, ensuring the highest standards of patient care and support.

AllCare Core Responsibilities

• Has a contagious and positive work ethic, inspires others, and models the AllCare values.
• Shows effective verbal and written communication that is clear, well-organized, and understands audience needs.
• Through genuine and positive communication, ensures each patient feels informed, understood, and special.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Can keep up in the AllCare environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.

Qualifications

• High School Diploma or GED
• Completion of medical assistant training program with certification
• 2+ years of medical assistant experience in primary care, urgent care or emergency room setting.
• 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting
• Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred).

Direct experience with the following tasks

• Clinical intake, patient data collection
• Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)
• Performing EKG testing
• Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
• If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.
• Experience with basic computer software and the ability to learn electronic medical records (EMR) systems.

Preferred Qualifications

• 2+ year (s) of customer service experience OR experience in a medical office setting
• 3+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting.
• Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements

Working Relationships

• Clinical team members including providers and non-providers (MA’s)
• Administrative leadership team members
• Practice & Regional Manager

Principal Duties and Responsibilities

• Conduct comprehensive training sessions for new medical assistant hires, covering clinical procedures, administrative tasks, and compliance with clinic protocols
• Assess training needs and provide remediation sessions to address performance gaps identified during onboarding and ongoing evaluations.
• Serve as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond
• Collaborate with the Clinical Training Specialist to develop and update training materials and protocols to ensure they reflect current best practices and regulatory requirements
• Work alongside medical assistants on the clinic floor to demonstrate best practices, troubleshoot issues, and ensure smooth operations.
• Work floor shifts in assigned pod for business continuity, assisting with patient intake, assessments, and basic medical procedures as needed to support clinic operations
• Maintain accurate documentation of training sessions, attendance records, and performance evaluations
• Participate in continuing education opportunities to stay updated on company workflows, SOP’s and policies

Working Conditions

• Flexibility to work various schedules, including evenings and weekends, to accommodate training schedules assigned clinical shifts, and call outs.
• Travel. The role will require 100% travel between locations of assigned region or market
• This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff
• Physical demands include standing for extended periods, lifting and carrying medical equipment or supplies, and assisting with patient mobility