RN Phone Triage (Physician Offices) VSP/On-Call

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The RN is responsible for the provision and coordination of patient-centered care. The RN will assist the physician with patient calls, maintaining medical record information, coordinate patient care with other health care providers including necessary prior-authorizations. The RN will focus on prevention, health promotion, patient education, and patient assistance. Under the supervision of a physician the RN is involved in providing telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.

Pay Range: $30.33 - 45.50 USD Hourly

Employment Type: VSP/Limited Hours. Covering for PTO, Call-ins, or Open

Positions!

Schedule: Typical time frame is 8am to 5pm (a little variety depending on the office). No weekends or holidays.

Requirements: Minimum of Associates Degree in Nursing (RN) required,

Current Michigan RN license required, and BLS for the Healthcare Provider required within 60 days of hire.

PROFESSIONAL NURSING PRACTICE

• Promotes patient safety by maintaining the policies and procedures of the physician office.
• Achieves office-specific initial and ongoing competencies.
• Maintains the ANA Standards of Professional Performance including: Participates and is mindful of the quality initiatives of physician practice; maintains nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations; and contributes to the professional development of peers and colleagues.
• Works with physician and patient rendering medical care via telephone.
• Coordinates patient care involving other members of the health care team in relation to Patient-Centered Medical Home as appropriate.
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing service.
• Works with other team members to ensure appropriate access to patient care.
• May review incoming referrals to ensure they are appropriately triaged for urgency.
• Provides patient education either in person or via phone regarding upcoming procedures in the office or hospital.

DEVELOPS AND IMPLEMENTS NURSING REGIMENS

• The RN may develop and initiate nursing regimens, for example: Assessing patients via phone to determine need for treatment or urgent/emergent care. Will use standard protocols developed by the nursing team and approved by physicians where applicable.
• Implements patient management plans as devised and directed by a physician.
• Orders medications as directed by a supervising health professional.

DOCUMENTATION

• Documents patient information in the medical record.
• Assists with maintaining patient medication logs, problem lists, completes prescription files and communication logs.
• Files records in accessible, confidential and secure system.
• Ensures documentation is clear, concise and accurately reflects information provided by the patient to assist the physician in determining treatment plans.
• Enters orders into the medical record as directed by the physician.

QUALITY IMPROVEMENT

• Supports the quality improvement activities of the facility and responds appropriately to change.
• Participates in learning or teaching experiences as appropriate.
• Requests supervision when needed and utilizes supervision effectively.
• Ensures compliance with policy, procedure and regulatory requirements.
• Maintains patient rights, confidentiality.
• Ensures appropriate documentation for billing, if applicable, is completed to maintain ethical billing practices.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy