Registered Nurse

Under the general direction of TVHC's Charge Nurse (RN), the Registered Nurse (RN) performs care, including triage of patient complaints via Telemedicine (Video/phone consultation) and/or in-person services. The RN will promote and restore patient’s health by providing, delegating, evaluating, and coordinating comprehensive professional nursing care for all patients As a patient advocate, the RN will also provide whole person support to patients, their friends, and families. The RN may oversee clinical care as compatible with their licensure including monitoring of duties performed by LVN and MA staff.

Schedule: This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

About TVHC: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

Compensation: $45.27 - $49.47 per hour, depending on experience.

This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.

Responsibilities

• Works independently and as part of an interdisciplinary care team to provide nursing services, including triage of health complaints, coordination of care, agenda setting, referrals to other providers and community health resources, health education, and provision of direct patient care services (e.g., immunization, medication administration).
• Coordinates care with Clinical Support staff (Licensed Nursing, Medical Assistants, Clinic Operations leadership) at clinical site if in-person services are indicated (e.g., point of care testing) in the provision of triage nursing care.
• Performs telephonic triage for patients contacting the organization seeking medical care. Provide telephonic responses to patients’ questions regarding their medical care or treatment. Performs assessment data collection and documents subjective data (“Chief Complaint”). Reviews basic health history information for patients, focusing on environmental, preventive, and self-care planning. Collaborates with the physicians and advanced practice providers (APPs) and the rest of the care team to meet patient care needs.
• Perform in-person triage for unscheduled patients arriving at the clinic as needed. Performs assessment data collection and documents subjective data (ie, chief complaint, history of present illness, medication review, etc) and objective data (e.g., vital signs/weight). Reviews basic health history information for patients, focusing on environmental, preventive, and self-care planning. Collaborates with the physicians, APPs, and care team to meet patient care needs.
• RN conducts co-visits with the physicians and APPs with in-clinic examination and procedures as appropriate. Elicits and records the history of present illness and past medical, family, and social histories. Collects vital signs, implements pertinent standing orders. Follows protocols RN reviews the care plan and provides appropriate education with the patient during visit.
• Performs interpretation and applicable documentation of Mantoux Tuberculin skin tests.
• Performs the appropriate documentation of care delivered. Review and address patient needs identified from After Hours nursing notifications, including triage services and chart updates.
• Supports the coordination of care across services, settings, and teams as a member of the care team.
• Educates patients and families on disease processes, medications, lifestyle changes, and self-care techniques.
• Participates in quality improvement, population health, and practice transformation initiatives.
• Provides immunizations, wound care, medication administration, and other procedures as appropriate to licensure.
• Responds to patient inquiries and follow-up needs in person, by phone, or via secure messaging.
• Acts as a resource for members of the team
• Attends meetings as requested.
• Assists leadership on matters relating to nursing practices and participates in the development of policies and protocols for patient care.
• Participates in orientation, training, growth, and development of new hire and staff. Evaluates the effectiveness of the care given by the interdisciplinary care team and identifies problems, making timely recommendations for their solution.
• Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties necessary for successful EHR/EPM (EPIC) entries and maintenance for patients/clients within the designated time set by the organization.
• Performs other related duties as assigned

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and expectations required of the position.

Requirements

• Valid license to practice as a Registered Nurse (RN) in the state of California.
• BLS Certification required.
• Graduate of an accredited Nursing program required.
• Experience in an ambulatory care environment preferred.
• Experience in working with patients around chronic condition management and preventive care services.

Qualifications

• Excellent communication, critical thinking, and teamwork skills.
• Ability to deliver outstanding patient experience.
• Ability to demonstrate proficiency in clinical skills assessment in each specialty - Adult Medicine, Family Medicine, Women’s Health, and Pediatrics.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.
• Bilingual in English/Spanish or language(s) strongly preferred.
• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
• Demonstrate flexibility regarding job duties and assignments.
• Ability to travel to various clinics, as required.