Clinical Team Supervisor (Medical Assistant)

Under the supervision of the Manager, Site Operations, the Supervisor, Clinical Team (MA) is responsible for overseeing all medical assistant clinical processes within the department(s)/team(s) assigned, including but not limited to: patient intake, assisting medical providers and other medical assistants as needed, injections, maintenance of exam rooms and related tasks. In addition, the Clinical Team Supervisor, MA is responsible for ensuring all medical assistant are crossed trained in every department, coordinating patient flow, facilitating staff training and meeting, participating in the hiring of new staff, problem-solving, inventory and ordering of medical supplies, vaccines, assist with complying with OSHA, CLIA, IZ standards, assists in audits, and other supplies.

Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

About TVHC: TVHC is a Federally Qualified Health Center (FQHC) that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

Compensation: $29.99 - $36.33 hourly, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities

• In conjunction with the Site Operations Manager, the Clinic Team Supervisor supervises the Medical Assistants on the clinic floor, and directs the patient flow of regular appointments and drop-in patients.
• Ensures all medical assistants are cross-trained and up-to-date with clinical skills.
• Takes the lead in handling complaints regarding clinical services.
• Assists with all medical assistant functions when needed to maintain effective patient flow through the clinic.
• Assists practitioners during examinations as needed.
• Ensures that reusable instruments are cleaned, sterilized and stocked. Maintains adequate supply of instruments. Tests medical and laboratory equipment to ensure effective functioning.
• Performs inventory, and maintains adequate medical supplies, vaccines and other supplies needed.
• Supervises and helps manage the vaccine programs and serves as the clinic vaccine coordinator.
• Assists in audits and making sure corrections are done.
• Assists Site Manager with the hiring of clinic staff.
• Coordinates and facilitates staff trainings and meetings with Site Manager.
• Assists with management of medical assistant scheduling.
• Performs all duties for successful electronic health record entries and maintenance (i.e., EPIC) for each client/patient visit within the designated time set by the organization.
• Performs other duties as assigned by clinic leadership.
• Works with clinic staff (i.e. Clinicians, Nurses, Integrated services) to ensure excellent patient care delivery.
• Review staff’s request for time-off, review and approve timecards.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Medical Assistant certification from an accredited school required.
• Minimum of three (3) years of clinical MA experience required.
• Current BLS certification required.
• Bilingual in English/Spanish preferred.

Qualifications

• Ability to communicate effectively with all levels of staff.
• Ability to problem solve and to receive and give feedback.
• Ability to work with a team or independently to enhance clinic efficiency.
• Competent to work with computer programs, registration and scheduling systems.
• Ability to competently serve people from diverse ethnic, socio-economic, and educational backgrounds.
• Ability to multi-task, take initiative, delegate, and assist in responsibilities for department’s operations.
• Ability to engage staff, motivate, and create a positive environment.