Patient Services Nurse Manager- Med/Surg 6-7

Overview

Patient Services Nurse Manager – Med/Surg 6-7

Location: New Haven, CT

Position Type: Full Time, Benefits Eligible

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values - integrity, patient-centered, respect, accountability, and compassion - which guide what we do each day as healthcare professionals.

As the Patient Services Nurse Manager for Med/Surg 6-7, you will translate hospital strategy into exceptional day-to-day patient care. You will lead clinical operations, develop and support a diverse nursing team, and foster a collaborative environment focused on quality, safety, service, and responsible resource stewardship.

This role offers the opportunity to shape unit goals, strengthen interdisciplinary partnerships, and advance patient- and family-centered care. Our approach is grounded in participation, dignity and respect, information sharing, and collaboration.

Responsibilities

Clinical Quality & Patient Outcomes

• Lead unit operations to achieve safe, efficient, and cost-effective clinical outcomes.
• Use quality, safety, and service data to identify trends, address performance gaps, and sustain improvements.
• Promote evidence-based practice and seamless coordination of care across disciplines and departments.

Team Leadership & Development

• Provide visible, collaborative leadership that supports engagement, accountability, recognition, and innovation.
• Guide staffing, performance management, professional development, and succession planning for the unit.
• Create a positive work environment where team members can grow and deliver exceptional care.

Operations & Fiscal Management

• Develop and manage the unit budget while maintaining quality, productivity, and responsible resource utilization.
• Set clinically and fiscally responsive unit goals in partnership with divisional and hospital leadership.
• Anticipate operational needs and secure the resources required to support patient care.

Patient, Family & Customer Experience

• Advance patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration.
• Establish service standards that reflect excellence for patients, families, physicians, staff, and partner departments.
• Analyze service and satisfaction trends and lead timely resolution of concerns.

Organizational Leadership & Collaboration

• Represent the unit and organization as an informed and supportive leader aligned with Yale New Haven Health’s mission and values.
• Collaborate with patients, families, physicians, nursing leaders, and interdisciplinary partners to meet strategic objectives.
• Formulate and execute unit vision, goals, and plans consistent with hospital policies and priorities.

Qualifications

Education

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree preferred.

Experience

• Five to six years of experience, including clinical practice.
• Two to three years of demonstrated leadership, supervisory, or management experience required.

Licensure & Certification

• Current Connecticut Registered Nurse license required.
• Eligible nurse leaders must obtain and maintain one of the following nursing leadership certifications by December 31, 2028: ANCC Nurse Executive (NE) or AONL Certified Nurse Manager and Leader (CNML).

Skills

• Demonstrated ability to lead a large, diverse workforce in a 24-hour operational environment.
• Ability to manage multiple priorities and lead organizational change.
• Excellent communication, collaboration, and customer service skills.
• Proficiency with computer-based information systems that support care delivery.
• Knowledge of operational budgeting, finance, and quality-improvement processes.

Physical Demands

This position carries 24-hour accountability for unit operations. The role requires prolonged standing, walking, and lifting and may involve exposure to blood, body fluids, and other biohazards.

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive health, dental, and vision coverage.
• Retirement savings options with employer contributions.
• Paid time off and employee wellness resources.
• Professional development and continuing education opportunities.

EEO/AA/Disability/Veteran

YNHHS Requisition ID

185479