Audiology Assistant, Clinical

JOB SUMMARY

Audiology Assistant-Clinical is a multi-skilled person trained to assist in all aspects of a medical practice under the direct responsibility of an audiologist. The Audiology Assistant-Clinical assists with patient care management, administration and clinical procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer telephone in a professional manner. Make/change appointments; take messages for audiologists; answer patient questions in a knowledgeable manner regarding the services and products available.
• Check status of workers’ compensation requests and authorizations.
• Assist audiologists with patient overflow, including hearing screenings, diagnostic eudiometry, hearing aid checks, and in-office hearing aid repairs. Documents these visits and activities occurring during visit.
• Assist walk-in patients.
• Set up equipment for ABR and OAE testing; assist as needed.
• Check in deliveries, including hearing aid new orders and repairs.
• Code invoices for Director of Audiology to review.
• Maintain office supplies including hearing aid batteries, hearing aid brochures, audiology supplies, and all necessary forms and paperwork.
• Maintain patient database and all patient reminder notices.
• Seek to anticipate departmental needs and improve office efficiency assisting other staff, as necessary.
• Perform tasks and duties of absent staff members, as needed.
• Other duties as assigned.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• State of Florida as an Audiology Assistant license is preferred at the time of hire. Licensure must be obtained within eighteen (18) months of hire and must be maintained throughout employment in this position.
• Must hold and maintain Healthcare Provider Basic Life Support (CPR and AED) certification, in accordance with American Heart Association training.
• 2 years experience in a healthcare environment, preferably in a physician practice.

PHYSICAL REQUIREMENTS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule.
• Must be available to customers and staff throughout the day.
• May be required to work extended hours to meet department needs.
• Clinical/Medical practice back/front office operations