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Mental health

Crisis Intervention Officer

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Open in 3 locations

UnityPoint Health posts this job separately for each location. Apply to the one where you can work: the unit, shifts, schedule and pay can differ between locations.

About the job

Overview

Crisis Intervention Officer

UnityPoint Health - Allen Hospital

Full time; 3 PM-1130 PM M-F

Benefits Eligible

The Security Officer I/Safety Tech is responsible for providing services that seek to create a safe and secure environment for their assigned departments. Security Officer 1 undertakes activities designed to identify, deter, abate, or correct situations; both routine and emergent that are within the scope of responsibility for the hospital as they occur. Assists with individual needs, assists in maintaining a therapeutic, safe environment; observes, reports, and records patient’s behavior. Provides basic care and oversees the safety and security of patients under the supervision of the medical team. Performs basic assessments. Makes trained observations and reports to the health team or designated member.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

  • Expect paid time off, parental leave, 401K matching and an employee recognition program .
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • De-escalate patients that are behaviorally escalated.
  • Provide appropriate interventions, which may include physical interventions, in a violent situation.
  • Respond to Security Assistance Needed and Behavioral Health Emergencies by screening patients prior to admission .
  • Provide a safe environment to the patients and departments that are assigned. This may be within a secure unit, an emergency department, and/or an in-patient medical unit. Includes the screening of visitors before entry into behavioral health, patient rooms, and facility for unauthorized and unsafe items that may be harmful to patients, visitors, and team members.
  • Provide personal assistance, medical attention, emotional support, or other personal care to patients and their visitors.
  • Evaluate/assess patient’s current condition and mental state frequently, elevating concerns to nursing staff as appropriate for intervention. This includes doing 15/60minute patient rounding.

Qualifications

Education

  • High school diploma required
  • Post-secondary education in counseling, therapy, or psychology preferred

Experience

  • 1-3 years working in a related field preferred

From UnityPoint Health's job posting for Waterloo, IA, checked Oct 23, 2026. The employer's own page is the final word on requirements and availability.

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About UnityPoint Health

UnityPoint Health hires nurses, physicians and nursing assistants in Iowa, Illinois, Wisconsin and South Dakota.

Hires in Iowa, Illinois, Wisconsin, South DakotaPay on its listings: shown on each listing that states it

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