RN - Nurse Manager - Patient Healthcare Coordinator Center

Position Overview

Shifts: Full-Time, Day Shift

Entity: UA Health Services Foundation

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To oversee and lead the Patient Health Care Coordination Center (PHCC). To accurately and efficiently manage the triage of telephone calls received from patients, caregivers, family and other members of the healthcare team. To manage the prioritization of patient health concerns utilizing the nursing process of assessment, planning, intervention, implementation and evaluation. To ensure, under the direction of the

patient's physician, that the education and advising of patients as well as the scheduling of appointments are made in a clinically safe and effective manner. To act as a clinical resource to staff for issue resolution. To ensure patient satisfaction goals are met.

Key Duties & Responsibilities

• Provides leadership to ensure effective and efficient daily operations of the Patient Health Care Coordination Center (PHCC). Assists management in development, implementation and evaluation of ongoing services that ensure quality patient care is provided consistent

with the UAB Medicine mission. Collaborates with other UAB Health System staff and marketing department to maintain an accurate referral database.

• Manages human resources functions for clinical and non-clinical staff including, but not limited to, staff selection, training, scheduling, evaluating and disciplining.
• Monitors customer satisfaction and addresses concerns in a timely manner. Documents issues appropriately. Generates activity and accountability reports. Collaborates with management to develop action plans as needed. Leads ongoing performance improvement

initiatives.

• Oversees the management of physician's patient schedules.
• Ensures compliance with external regulatory and accreditation requirements. Ensures compliance with all internal policies and procedures. Assists with the development and revision of departmental policies, protocols and procedures as required.
• Performs other duties as assigned.

Qualifications

Bachelor's degree in Nursing and five (5) years of related experience, two (2) of which must be supervisory, required. Work experience may NOT substitute for education requirement. Currently licensed or licensed by endorsement as a Registered Nurse (RN) by the Alabama Board of Nursing required. Certified in Basic Life Support (BLS) from the American Heart Association (AHA) required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.