Medical Assistant/Patient Service Representative

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Medical Assistant/Patient Service Representative Position Summary

The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include, but are not limited to, clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.

The Medical Assistant prepares for patient visits by retrieving and organizing patient data, and communicating needs -with provider and care team. Updates patient records to reflect their most up-to-date health metrics and appointments.

• Provides direct patient care including but not limited to:
• Rooming patients
• Recording of vital signs to include: height, weight, temperature, blood pressure (manual or automatic), oxygen saturation, and heart rate.
• Collect specimens and responsible for other point of care testing as required by office location and patient need.
• Recording and documenting a patient’s reason for visit, medications, and medical history.
• Assists provider with exams and procedures as needed.
• Assures exam rooms are stocked and supplied appropriately.
• Answers telephones and responds according to patient need.
• Provides patient teaching with provider guidance.
• Follows through with patient referrals, completes authorizations, and determines eligibility as needed.
• Demonstrates organizational mission and values with all patient interactions.
• Keeps up to date with Quality and Safety measures
• Participates in team based care

Medical Assistant/Patient Service Representative Position Requirements

• High School graduate or equivalent required.
• Knowledge of medical terminology
• Physician office experience preferred
• Electronic health record documentation experience preferred
• CNA of Medical Assistant certification preferred
• At least one year of administrative/customer service experience is required.

Medical Assistant/Patient Service Representative Work Schedule

• Monday through Friday, Day Shift.

Medical Assistant/Patient Service Representative Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Medical Assistant/Patient Service Representative Position Summary

As a member of the care team the Medical Assistant/Patient Service Representative Hybrid both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.

Medical Assistant/Patient Service Representative Position Requirements

• Medical Assistant certification from an approved Medical Assistant program preferred.
• At least one year of administrative/customer service experience required.
• Previous experience in a health care environment strongly preferred.
• Experience with an electronic health record preferred.

Medical Assistant/Patient Service Representative Work Schedule

• Monday through Friday, Day Shift

Medical Assistant/Patient Service Representative Benefits

• At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.