Lead Registered Nurse (RN) or Social Worker Care Coordinator - Care Management (Days)

$10,000 Sign On Bonus - External RN Hires Only

$2,000 Sign On Bonus - External Social Worker Hires Only

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient

with exceptional service every time they walk through our doors. Service excellence is the foundation of

our organizational culture and the expectations we all set for each other, our patients, physicians and

our community. All employees agree to abide by a set of service standards. These standards are the

promise we make to provide the best care possible, and represent our beliefs, values and who we strive

to become. We each commit to making Tanner Health System a great place for our employees to work,

for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

• Job Knowledge: Provides care coordination of given population of patients using knowledge regarding

care transitions, disease process, nursing process, utilization management, and best practice

standards. Also, shows understanding related to patient benefits, patient assistance programs,

community resources as related to continuum of care. Development of transitional plan using

assessment, planning, implementation, coordination, monitoring, and evaluation. Aggregates and

analyzes data related to care transitions. Knowledge of the policies, procedures, and protocols for the

department and hospital. Is considered subject matter expert, and able to train and mentor new staff

members and support ongoing team education. Performs routine audits to help identify opportunities

for performance improvement.

• Communication: Supports Care Management team during CPR rounds and assist with escalations.

Communicates concisely with the care team to develop a comprehensive plan for care transition.

Communicates effectively to the family, patient, physician, and members of the team any change in

the transitional plan. Has ongoing communication with the team member managing utilization

regarding the patient's clinical course and transitional plan. Communicates effectively with external

customers that may include Tanner Medical Group physicians and staff, community physicians,

nursing facilities, DME vendors, LTAC companies, hospice companies, and other acute care facilities,

etc. Communicates post-discharge with patient support to facilitate ability for care to be maintained

at a lower level of care. Assistance with progression of care for throughput of complex patients. Assist

Care Coordination Manager with facilitating orientation pathway for new hires.

• Leadership Skills: Takes an active role in the department, demonstrating good citizenship and

customer service. Actively participates in special projects when requested. Takes responsibility for

personal professional development. Demonstrates responsible behavior when dealing with private

health information and sensitive patient family issues, showing professionalism. Acts as a hospital

liaison to outside agencies, families, and members of the community. Serve as back up for creation of

staff assignments and flexing for needs based on acuity and census. Act as first level of support for

service recovery and conflict resolution related to case management processes.

• Judgement and decision making: Identifies, initiates, and facilitates an appropriate transitional plan

after assessing the patient's needs and desires, benefits, support, health care status, and other

factors. Has ongoing communication with the physician and other health care team members to

facilitate the most appropriate plan for the patient. Demonstrates good judgement when dealing with

complex family dynamics and difficult patient situations. Demonstrates insight and judgement

regarding appropriate discharge destination.

• Professional Qualities: Complies with corporate facility professional requirements, personal standards,

and policies at all times. Demonstrates Tanner values including customer service, lifetime learning,

teamwork, integrity, quality focus, respect, and caring. Maintains professional competence through

participation in continuing education and other learning experience.

Compliance Statement

*Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance

program. Is responsible to detect, observe, and report compliance variances to their immediate

supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: Associate Degree or 2 years of college coursework

Experience: Two years of related experience. Requires working knowledge of specialized practices,

equipment, and procedures.

Licenses and Certifications

• GEORGIA REGISTERED NURSE LICENSE OR MULTISTATE NURSING LICENSE

Qualifications

• Current Georgia RN license. BSN MSN preferred.
• A minimum of two (2) years clinical experience required, medical surgical experience preferred.
• Certification or Accreditation in Case Management within 18 months of hire.
• Demonstrated professionalism, integrity, and ethical behavior.
• Demonstrated ability to organize, prioritize, and make appropriate decisions following organizational

and departmental policies and procedures with minimal supervision.

• Demonstrated interpersonal skills. Excellent verbal and written communication skills.
• Demonstrated ability to analyze and organize information and data.
• Knowledge of utilization review guidelines, case management principles, and regulatory and

accreditation standards.

• Demonstrated initiative, critical thinking, and problem solving skills.
• Ability to function within a synergistic team concept.

Definitions

• The role of the Lead Care Coordinator is to ensure that each patient is treated at the appropriate level

of care and that transition to the next level is appropriate and complete. The Lead Care Coordinator

will work under the Care Coordination Manager to coordinate a multidisciplinary approach to organize

and coordinate effective, efficient, quality care. The Lead Care Coordinator will work within the

multidisciplinary team to develop a transitional plan that is appropriate for the patient as related to

benefits, resources, and medical condition. The Lead Care Coordinator actively uses assessment,

planning, implementation, coordination, monitoring, and evaluation of the patient. The Lead Care

Coordinator strives for improvements in the quality and cost-efficiency of medical care and the client's

quality of life.

Position Responsibilities

Contact with Others: Requires frequent contact with many persons at different levels inside and

outside of the organization to carry out organization policies and programs and obtain willing

acceptance, consent, or action.

Effect of Error: Probable errors not easily detected and may adversely affect external as well as

internal relationships and may result in major expenditures for equipment, materials, or procedures

detrimental to the patient’s welfare or the organization’s interest. Work is subject to general review only

and requires considerable accuracy and responsibility. Continually works with reports, records, plans,

and programs of a major functional area of the organization where integrity is required to safeguard the

organization’s position. Duties may involve the preparation of data on which the administration bases

important decisions and are highly confidential.

People Management Responsibilities

Supervisory Responsibility: Regularly uses assistance of aide or helper or leads the work of one to

four co-employees; checks performance of work assigned as to accuracy and time, doing same work,

it’s more difficult aspects, or other related work

Work Environment/Physical Effort

Mental Demands: Work involves a variety of complex problems to be solved under general

organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs,

and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend

action. Solutions to problems often require coordination with other departments.

Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is

performed with exposure to temperature/weather extremes/occupational risk and probability of coming

into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio

hazardous materials.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body

fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office

job.

Physical Aspects

Bending: Occasional = 1% - 33% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity – picking, pinching with fingers etc.: Not required

Feeling (Touch) – determining temperature, texture, by touching: Not required

Hearing: Frequent = 34% - 66% of the time

Reaching – above shoulder: Occasional = 1% - 33% of the time

Reaching – below shoulder: Occasional = 1% - 33% of the time

Visual: Constant = 67% - 100% of the time.

Color Vision: Not required

Speaking: Frequent = 34% - 66% of the time

Standing: Frequent = 34% - 66% of the time

Balancing: Not required

Walking: Frequent = 34% - 66% of the time

Crawling: Not required

Running - in response to an emergency: Occasional = 1% - 33% of the time

Lifting up to 25 lbs.: Occasional = 1% - 33% of the time

Lifting 25 to 60 lbs.: Not required

Lifting over 60 lbs.: Not required

Handling – seizing, holding, grasping: Occasional = 1% - 33% of the time

Carrying: Occasional = 1% - 33% of the time

Climbing: Not required

Kneeling: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Not required

Driving – Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer,

aerial lift: Not required

Driving – Class C vehicles: Not required

Driving – CDL class vehicles: Not required

N95 Respirator usage (PPE): Occasional = 1% - 33% of the time

Hazmat suit usage (PPE): Not required

Pushing/Pulling – up to 25 lbs.: Not required

Pushing/Pulling – 25 to 60 lbs.: Not required

Pushing/Pulling – over 60 lbs. : Not require