Registered Nurse - Urgent Care & Adult Primary Care

THE OPPORTUNITY

The Urgent Care & Adult Primary Care Registered Nurse is a valued member of both the Urgent Care and Internal Medicine teams, providing high-quality clinical care across two dynamic outpatient settings. This role combines the fast-paced, acute-care environment of Urgent Care with the continuity and relationship-based care of Adult Primary Care. The nurse serves as both a clinical partner in patient care and a leader in coordinating patient flow, triage, and care delivery.

In the Urgent Care setting, the Registered Nurse enhances patient care through telephone and in-person triage, leadership during urgent medical situations, and the implementation of skilled nursing interventions, including medication administration, wound care, splint application, and emergency response. The nurse plays a critical role in rapidly assessing patients with urgent or higher-acuity concerns, determining the appropriate level of care, facilitating timely treatment within the clinic, and coordinating transfer to a higher level of care when clinically indicated.

In the Adult Primary Care (Internal Medicine) setting, the Registered Nurse supports the delivery of comprehensive, patient-centered care through telephone and in-person triage, chronic disease management, care coordination, health maintenance, and patient education. Working collaboratively with primary care providers and the interdisciplinary team, the nurse assesses patient needs, provides clinical guidance, coordinates follow-up care, and assists with the management of both acute and chronic health conditions. The nurse utilizes clinical judgment and established protocols to ensure patients receive appropriate and timely care while promoting preventive health and wellness.

This position is ideal for a nurse who thrives in a collaborative environment while maintaining a high degree of clinical autonomy. Our culture is founded on mutual respect among providers, nurses, medical assistants, and administrative staff, with Nursing serving as a cornerstone of both daily operations and patient outcomes. Nurses in this role make a meaningful impact across the continuum of care by supporting patients during acute illnesses, managing chronic medical conditions, and addressing the healthcare needs of a diverse and often underserved patient population.

Through strong clinical assessment, effective communication, leadership, and care coordination, the Urgent Care & Adult Primary Care Registered Nurse helps ensure patients receive safe, timely, and appropriate care in both acute and primary care settings.

WHO WE ARE

South Boston Community Health Center provides accessible, high-quality care to all patients, regardless of status or ability to pay. We emphasize primary and preventive care and work to meet the healthcare needs of the community with respect, compassion, and clinical expertise.

Our work is guided by respect, commitment, diversity, competence, education, research, and cost-effectiveness. The Registration team supports this mission by helping each patient begin their visit with accurate information, clear communication, and attentive service.

WHAT YOU'LL DO

• Triage patients on arrival, assess acuity, and prioritize care appropriately.
• Perform clinical duties including taking vital signs, administering medications, wound care, immunizations, point-of-care testing, EKGs, and assisting with procedures.
• Document patient assessments, interventions, and outcomes accurately and timely in the electronic health record (EHR).
• Support providers with exams, treatments, and procedures as needed.
• Provide patient education and discharge instructions, reinforcing treatment plans, and follow-up recommendations.
• Recognize and respond to urgent or emergent patient conditions, escalating to the provider or emergency services as necessary.
• Maintain infection control and safety standards in compliance with OSHA, CDC, and internal protocols.
• Lead the medical response team to allow for timely triage of higher acuity medical situations with excellent patient outcomes.
• Support a team-based approach to care, working collaboratively with medical assistants, providers, behavioral health, and other staff.
• Demonstrate the ability to remain calm, organized, and efficient while delivering high-quality care in a fast-paced clinical environment.
• Perform comprehensive patient assessments through both telephone triage and in-person evaluations within the primary care setting.
• Utilize established clinical protocols and collaborate effectively with primary care providers to deliver appropriate medical care, escalating patients to a higher level of care when indicated.
• Actively involve patients, family members, significant others, and appropriate healthcare professionals in the plan of care when appropriate.
• Consistently communicate in a clear, concise, and professional manner, both verbally and in writing, while adhering to departmental policies regarding the exchange of patient care information.
• Provide patient and family education that is tailored to the individual's age, developmental level, health literacy, and cultural background.
• Collaborate closely with medical assistants and administrative staff to ensure patients receive timely, well-coordinated care, including prescription management and completion of health-related documentation and forms.

WORK STYLE & STATUS

This is a full-time, non-exempt, on-site position, primarily at the 409 West Broadway location, with occasional coverage at the 505 Congress Street location. The Urgent Care & Adult Primary Care Registered Nurse works in a busy community health center environment with frequent interaction with patients, families, visitors, clinical teams, and administrative staff.

The schedule will include daytime and evening hours (until 7pm), and rotating Saturday coverage based on the operational needs of the Nursing Department. The Urgent Care & Adult Primary Care Registered Nurse must be able to work at any assigned SBCHC location and assist with coverage as needed. Reliable and punctual attendance is essential. The registered nurse will be the sole nurse in the Urgent Care Department for most of the shift.

Requirements

WHO YOU ARE

The ideal Urgent Care & Adult Primary Care Registered Nurse is a motivated, patient-centered professional who demonstrates respect, compassion, and cultural humility when caring for individuals from all backgrounds. You thrive in a collaborative team environment while maintaining confidence and autonomy to manage your daily responsibilities independently.

Patient safety is your highest priority, and you recognize the importance of seeking support when needed to ensure the best possible outcomes. You approach challenges with confidence, adaptability, and a solutions-oriented mindset while understanding that healthcare is a team effort.

You collaborate effectively with physicians, nurse practitioners, physician assistants, medical assistants, and patient support associates to deliver high-quality, coordinated care. You communicate clearly and professionally, offering guidance, feedback, and support to colleagues in a respectful and constructive manner. Through your teamwork, clinical judgment, and commitment to excellence, you contribute to a positive work environment and an exceptional patient experience.

WHAT YOU BRING

• Active RN license in good standing in the state of Massachusetts.
• Current BLS certification, ACLS/PALS preferred.
• Minimum of 1 year of nursing experience (urgent care, ER, or ambulatory care preferred).
• Experience working in an FQHC, community health center, or similar setting.
• Bilingual in Spanish, Creole or Albanian highly desirable.
• Familiarity with electronic health records (e.g. EPIC)
• Strong clinical assessment and triage skills.
• Excellent communication and interpersonal abilities.
• Ability to work efficiently under pressure and adapt to changing priorities.
• Commitment to health equity and serving underserved populations.
• Knowledge of public health, social determinants of health, and population-based care.

COMPENSATION & BENEFITS

We believe transparency about compensation is an act of respect.

Here's what you can expect

• $42.64 - $50.91 per hour
• Medical, dental, and vision insurance.
• Paid time off, holidays, and sick time.
• Retirement plan options.
• Professional development and training opportunities.
• Employee assistance programs.
• Other benefits in accordance with employment status and union agreements.

South Boston Community Health Center is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and equitable workplace.

We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, ethnicity, sex, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

SBCHC is dedicated to ensuring equal employment opportunities and creating an environment where all employees feel valued, respected, and supported. We encourage individuals from diverse backgrounds to apply and are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment.