Centralized Access Rep I, Scheduling - Hybrid

Job Title: Centralized Access Rep I

Location: System Business Office

Department Name: Centralized Scheduling

Req #: 0000270608

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary

The Central Access Representative on the Scheduling Team plays a key role in the health system by interacting with patients, providers, payers and counterparts involved in each patient’s care. They ensure accuracy in all required demographic, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role. Functions include scheduling of hospital and physician services for all RWJBH sites. Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.

As a Centralized Access Rep on the Scheduling Team, a typical day might include:

• Work in a busy call center environment with measurable key performance indicator goals.
• Schedule appointments across facilities, ensuring patient care and experience.
• Demonstrate patience and empathy with excellent customer service skills.
• Show excellent computer skills working on multiple screens and using various technology.

This role might be for you if you’re interested in learning more about the medical field.

• You thrive in a busy environment and are detail oriented.
• You ensure that appropriate standards of practice meet the needs defined in the organization’s mission for excellence and corporate compliance guidelines including and not limited to patient experience, privacy, safety, and revenue cycle policies.
• Supports team and department goals
• Supports positive patient experience, safety, and revenue cycle outcomes

To be considered for this opportunity, you must meet the following:

• You have a high school education or equivalent with emphasis on computer literacy and communication skills.
• You have customer service experience.
• You have previous experience with medical scheduling or patient access experience
• Knowledge of medical terminology, hospital financial systems, and insurance processes is preferred.
• You can work 37.5 to 40 hours per week, in a quiet distraction-free environment at home.
• You can commute to Oceanport, NJ as business needs may require.

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation - where every team member plays a vital role. When you join us, you’re not just building a career - you’re helping to shape the future of healthcare, one person and one community at a time.