Dentistry Patient Care Coordinator

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: STNU

FTE: 0.8 (64 hours per pay period)

Workdays: Monday - Thursday

Shift(s): Days/Evenings/Overnights

Shift Length: 8 hours

Location: In-Person/Remote/Hybrid

Other: Bilingual Spanish/Driving Requirements

Sign-On Bonus: $500*

*Sign on bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Purpose of this position: To provide exceptional customer service, reduce patient stress, improve clinic workflow, and enhance collections. Priority will be given to patients who have the most emergent medical needs. This role involves ensuring that patients receive timely care for dental clearance required for other complex health issues. Additionally, it includes addressing insurance coverage, copays, and deductibles, as well as pursuing grant funding for patients when applicable. This position also focuses on coordinated clinical needs while optimizing insurance coverage. The coordinator will monitor appointments and follow up to ensure that patients complete recommended care and notify the physician and dentist when there are barriers.

RESPONSIBILITIES

• Assess and expedite Hennepin Healthcare patients who urgently need dental clearance treatment completed for their health issues
• Track patients that are referred for dental clearance as they go through the dental clearance process and provide assistance as needed to assure timely progression
• Review recommended treatment plan and collaborate with dentists to assure appropriate timely completion of the clearance. Identify patients that are resistant to recommended dental treatment and encourage and influence patient to proceed with care and inform staff dentists and the physician requesting the clearance. Keep all parties informed of delays

When available, provide assistance as needed for other urgent needs within Hennepin Healthcare

• Collaborate with dental staff to review treatment plans and make necessary adjustments related to care, insurance, or finances
• Verify insurance coverage and inform patients of any out-of-pocket costs
• Review prior authorization denials or approvals and coordinate the next steps if necessary
• Create and update payment plans
• Expedite referrals as needed to front desk to schedule
• Manage new patient referrals
• Perform any other assigned duties
• Assist with connecting patient to financial securing
• Other duties as assigned

QUALIFICATIONS

Minimum Qualifications

• Associate's degree in a dental field

-OR-

• 5 years of experience in a dental clinic focused on front desk, insurance, and/or office management

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications

• Bachelor’s degree with some dental focus and business background

Knowledge/ Skills/ Abilities

• Knowledge of specialty healthcare and dentistry
• Knowledge of dental insurance and financial coordination
• Excellent communication skills in person and on telephone
• Excellent customer service skills
• Knowledge of medical terminology
• Advanced computer skills
• Ability to work effectively with others
• Ability to work independently and efficiently
• Exceptional time management skills
• Ability to adapt to changing priorities and regulations
• Essential knowledge of dental insurance coverages and programs, including prior authorization, payment plans, and collecting co-pays or

payments

• Strong organizational skills

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.