Community Health Worker Senior

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Women's Health Clinic

FTE: 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days

Shift Length: 8 hours

Location: In-Person

Purpose of this position: The Community Health Worker will be responsible for assisting patients and care team members across the continuum with a variety of care coordination activities, helping patients to navigate the healthcare system, understand and connect to HHS and community resources, eliminate barriers to care, and increase knowledge around self-management and health promotion activities.

RESPONSIBILITIES

• Provides care coordination, assistance with health system navigation, connection to community resources, elimination of barriers to care and the provision of education around self-management and health promotion activities
• Communicates and collaborates with patients, families, providers, and care team members to address patient needs and care plan
• Encourages and supports patients to make concrete steps toward promoting their health and managing their chronic illnesses
• Conducts needs assessments, health questionnaires, and screenings for patient population
• Offers appropriate suggestions and insights to providers, patients, and care team members for bridging barriers to goal achievement
• Reminds patients of appointments, assists with transportation and other barriers to making appointments, and attends appointments with patients when deemed necessary
• Adheres to department expectations around caseload, panel management, and referral management
• Works within his/her scope of work by referring patients to appropriate clinic, hospital, and community resources and supports them in accessing resources
• Utilizes electronic health records to inform providers and care team members of patient goal progress and documents all care coordination, transition care, and health education activities
• Facilitates completion and submission of forms and paperwork, as trained
• Actively coordinates services, facilitates transitions of care across the continuum, communicates with care team members, and participates in interdisciplinary huddles, rounds, and/or care team meetings
• Provides patient education for health promotion, disease management, and self-management within the scope of service of the CHW and only when trained and delegated to do so
• Motivates clients and/or family to be active, engaged participants in their health, education, and self-sufficiency goals
• Coordinates, facilitates, and implements health promotion and self-management programs when directed
• Performs field visits at home and community sites, only if required and approved by your department
• Completes other duties as assigned (including grant-related activities), but only when trained and qualified to do so

QUALIFICATIONS

Minimum Qualifications

• Completion of the Community Health Worker certificate program through an approved college or technical school in Minnesota. Employees must have this completed within 18 months of hire to maintain employment
• Unique Minnesota Provider Identifier (UMPI) will be acquired through the onboarding process, if not already acquired
• Driver’s license and proof of insurance, if field visits are required by your department
• Meets care coordination requirements as outlined by the Minnesota Department of Health or the Department of Human Services if working in a clinic that is seeking or has achieved Health Care Home or Behavioral Health Home certification

Preferred Qualifications

• One year of experience working in any of the following: ambulatory care, care coordination, case management, or community outreach
• Working knowledge of various integrated systems of care in the community
• Experience in women's health

Knowledge/ Skills/ Abilities:

Knowledge

• Knowledge of care coordination and how to help patients navigate the healthcare system
• Understands the CHW scope of practice in MN and role within the health system

Skills

• Ability to speak and write the English language in an understandable manner
• Strong communication skills, both verbal and written
• Strong skills in providing disease prevention/health promotion programs to patients with chronic conditions
• Excellent organizational, communication, customer service, and computer skills
• Ability to provide guidance to people with a wide range of cultural backgrounds, training, and experience
• Conflict resolution and interpersonal communication skills
• Strong problem solving, trouble shooting and decision making skills

Abilities

• Ability to work independently and as part of a team
• Flexible and willing to adapt to a changing healthcare environment
• Ability to set and maintain boundaries to work within role and scope of practice
• Ability to work in an environment with multiple distractions and interactions
• Ability to meet deadlines and achieve required outcomes

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.