Central Processing Operations Supervisor

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization

JOB DETAILS

Department: Central Processing

FTE: 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Evenings

Shift Length: 8 hours

Location: In-Person

Purpose of this position: Supervises and coordinates all daily operations/duties of all five areas of Central Processing Department’s (CPD) locations: CSC, P4, OLL including decontamination processes, scope reprocessing, high-level disinfection, sterile processing and case-cart picking in compliance with The Joint Commission (TJC), DHS, AAMI, AORN, and SGNA standards. Provides support to on-campus and off-campus clinical departments, and OR for equipment and instrumentation to support patient safety, infection control policies, and departmental operations. Performs supervisory functions for the Central Processing department. This includes hiring, orienting, training, coaching, quality auditing, discipline, conducting annual performance evaluations and overall staff development along with ensuring that unit/department metrics are met. Act as primary liaison to other departments.

RESPONSIBILITIES

• Communicates with Central Processing Department (CPD) Manager, nursing, and operations on all supply and instrument tray changes
• Monitors and maintains inventory to ensure an adequate level of sterile supplies and instrumentation including ordering implants in the absence of OR Implant Coordinator
• Orders storeroom and direct purchase supplies for CPD areas
• Facilitates recall procedures for supplies and instruments. Provides supervisory level direction and support in planning, organizing, and coordinating the activities of the CPD
• Coaches, counsels and disciplines staff, including enforcing departmental policies and procedures, according to hospital and department policies, procedures and attendance records
• Coordinates the orientation of new employees
• Schedules all areas of CPD: Orange Lower Level, G1 Scope room, P4 instrument room, CSC Scope Room and CSC CPD staffing base on need
• Responds to emergency situations, problems, special requests and routine inquiries during the office hour, off-hours and weekends
• Assists in evaluation of new products both supply and instruments. Records evaluations and recommend products based on the regulatory standards
• Ensures the proper handling, storage and rotation of all sterile instruments and supplies
• Maintains all records of sterilizers, BI, GI Scope and flash sterilizers including biological and chemical monitoring
• Ensures staff is meeting production requirements per departmental standard operating procedures by addressing problems and obstacles in a timely fashion
• Manages continuous quality improvement initiatives and participates in Lean events. Defines standards for department performance (customer satisfaction, financial, productivity, etc.) and evaluates business unit/department performance against those standards
• Sets clear direction and priorities through the identification and implementation of effective processes and procedures for accomplishing work. Train staff and perform annual competency per AAMI and SGNA standards. Monitors FTE’s and utilizes staff and other resources efficiently and effectively per departmental budget of FTE and supplies, within own department and collaboratively across Supply Chain
• Builds and develops staff; fosters collaboration within and across Operating room, on-campus and off-campus clinics, GI scope room and Supply Chain
• Achieves organizational goals through coaching, providing feedback, setting performance goals, and motivating staff to meet and exceed those goals
• Adheres to HCMC policies and procedures as well as complies with applicable regulatory: SGNA, AAMI, AORN, TJC, DHS requirements
• Tracks and monitors supplies and instruments distributed to OR, on-campus clinics, off-campus clinics, and Emergency department
• Assists in obtaining quotes for instruments and repairs and recommendation of the mode of sterilization
• Attends 12 hours of continuing education system (CES) to stay current with regulations and requirements and participates in local CPD professional groups
• Responsible for organizing and ensuring cleanliness of all areas
• Responsible for timely shipment and/or internal delivery of inventory, repairs, supplies or mail
• Other duties as assigned after appropriate training

QUALIFICATIONS

Minimum Qualifications

• High school diploma, GED, or equivalent
• Minimum of two years’ experience in a lead or supervisory role within a Supply Chain/Material Management/Sterile Processing department
• Certified Central Service Technician (CRCST)

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications

• Knowledge of and experience with PeopleSoft preferred
• Knowledge of and experience with Lean preferred
• Certified Central Service Technician (CRCST)

Knowledge/ Skills/ Abilities

• Effective communication skills
• Excellent problem solving skills

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.