Clinic Supervisor RN - Internal Medicine Clinic

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Internal Medicine Clinic

FTE: 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days

Shift Length: 8 hours

Location: In-Person

Purpose of this position: Within the context of the Hennepin County Medical Center Patient and Family - Centered Care (PFCC) Practice Model, and under general direction, performs work of considerable difficulty in planning, organizing, coordinating, evaluating, and directing nursing and clinical activities in the ambulatory clinics and telehealth nursing areas. Provides leadership, implements the vision, mission, core values, evidence-based practice, and standards of the organization specific to and nursing and clinical care done within the clinic

RESPONSIBILITIES

• Responsible for management of daily clinical operations in the ambulatory clinical care setting to include designing, implementing, and maintaining clinical services assuring competency of staff while promoting efficient patient flow
• Assures clinical staff is qualified and competent through the following job components:
• Reviews and establishes clinical staffing needs, completes necessary staffing request forms, reviews applicant paperwork, and conducts interviews
• In conjunction with the ambulatory education coordinators consults on curriculum and conducts specific employee orientation for clinical staff
• Completes clinical staff performance reviews per organizational guidelines
• Provides on-going monitoring and verification of clinical employee competencies
• If individual or clinical competency deficits are identified connects with clinical educators to develop, implement, and evaluate a training plan to meet identified area of deficit (can be both clinic wide or individual)
• Directs/supports compliance to regulatory and best practice standards, both in the clinical specific and organizational areas
• Audits and monitors clinical competency through independent and organizational driven tools and plans
• Knowledgeable and competent in the role of the clinical staff, able to competently fill in if needed in clinical roles to maintain patient safety and clinical staffing needs on an occasional basis
• Ensures a safe environment for patients, visitors, and staff and maintains compliance with all safety requirements impacting areas of responsibility
• Constantly determines and justifies daily and on-going clinical staffing needs
• Develops, leads, and maintains the clinical components of the Excellence Council to:
• Address and resolve clinical related issues
• Promote highest level of clinical practice for patient care and safety for all members of the clinical team within the scope of licensure (RN, MA, LPN)
• Works collaboratively with clinical staff to promote and improve and optimized, efficient, and effective clinical operations
• Promotes a congenial work environment among staff based on mutual respect
• Establishes and monitors clinical performance/quality improvement activities in the practice to comply with organizational expectations for providing effective, efficient, patient-centered care
• Engages clinical staff in monitoring clinical skills, actions, and tasks and facilitates staff selection of appropriate indicators
• Demonstrates and fosters good customer service skills to promote optimal patient satisfaction
• Maintains clinical knowledge base, monitors, evaluates, and if indicated leads clinic and organizational change to update processes and care to meet ever changing best practice guidelines
• Assists Clinic Manager in preparation of budget to ensure from a clinical perspective appropriate fiscal and human resource are allocated and appropriately used to support safe patient care within the best practice guidelines
• Assures on-going clinical compliance with accreditation, credentialing, regulatory and professional standards, as well as HHS policies and procedures impacting the clinical area
• Other functions as assigned

Communication

• Maintains effective working relations through strong communication skills up, down, and across the organization
• Meets with entire staff on a frequent basis, to do the following:
• Disseminates information
• Gives employees opportunity for input and problem solving
• Focuses on actions taken in such meetings
• Follows-up with e-mail, department newsletter, postings of important information
• Works closely with Medical Director and encourages and fosters participation of all physicians in running an efficient and effective clinic operation

Fiscal Management

• Assists Clinic Manger in developing and managing the clinical components of the budget
• Monitors staff use of overtime and develops suggested plan of correction of appropriate

QUALIFICATIONS

Minimum Qualifications

• Nursing Degree (Associate's or Bachelor's) or Health Related Field and RN diploma or AD with equal level of experience and ability/willingness to obtain BS/BA within 5 years of hire
• Five or more years of ambulatory care experience
• Three or more years experience in Ambulatory Care Clinical Leadership
• Demonstrated experience and success in project management with a focus on team concepts for successful development and implementation of the optimum health care team dynamics
• Minnesota nursing license (RN or APN)

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications

• Master’s Degree
• In Addiction Medicine:
• Experience in substance abuse treatment or mental health setting

Knowledge/ Skills/ Abilities:

General Skill

• Possesses excellent clinical nursing and leadership skills
• Analytical and planning skills
• Proactive and results oriented style
• Requires minimal day-to-day guidance
• Ability to independently implement ideas and strategies based on information given at meetings
• Visible to physicians and staff

Knowledge

• Demonstrated knowledge of best practice for ambulatory care nursing incorporating patient safety, satisfaction, access, employee engagement, and satisfaction for optimal patient outcomes
• Demonstrated understanding and facilitation of Health Team Concepts, ambulatory work flow, and designation of ambulatory roles and responsibilities in the ambulatory clinic setting

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.