Physical Therapy Aide

Reports to: Clinic Manager and Licensed Physical Therapist

Department: Clinical Operations

Employment Status: Full-Time or Part-Time

FLSA Status: Non-Exempt

Position Summary

The Physical Therapy Aide supports licensed physical therapists and physical therapist assistants by preparing patients and treatment areas, maintaining equipment and supplies, and assisting with efficient patient flow. The aide provides excellent customer service while maintaining patient safety, confidentiality, cleanliness, and professionalism.

The Physical Therapy Aide performs only non-clinical duties and patient-related activities that are appropriately delegated and supervised by a licensed clinician

Requirements

Essential Duties and Responsibilities

• Patient Preparation and Support
• Welcome patients and assist them in preparing for treatment.
• Escort patients safely to and from treatment areas.
• Prepare treatment spaces and approved equipment before each appointment.
• Provide only support activities delegated and supervised by a licensed clinician.
• Therapist Support and Responsiveness
• Follow clinician instructions promptly, accurately, and efficiently
• Anticipate reasonable clinic and treatment area needs.
• Remain available and attentive to patients and surroundings
• Assist therapists with time management, reducing patient wait time.
• Communicate completed assignments and report any concerns to the supervising clinician.
• Patient Safety and Supervision
• Follow all patient-safety and fall-prevention procedures.
• Provide appropriate assistance during patient movement and positioning as directed.
• Immediately report changes in a patient’s condition, complaints, pain, dizziness, falls, or other safety concerns.
• Patient Service and Professionalism
• Treat every patient with compassion, courtesy, dignity, and respect.
• Maintain a positive, professional, and helpful attitude.
• Protect patient privacy and maintain HIPAA confidentiality.
• Direct clinical questions and concerns to the appropriate licensed clinician.
• Treatment-Area Readiness
• Clean and disinfect treatment tables, equipment, and patient-care areas according to established procedures.
• Maintain disinfectant, temperature and cleaning logs as required
• Laundry, fold and put away linens throughout the day.
• Help maintain patient care supplies, help keep supplies organized.
• Keep treatment and storage areas clean, safe, and organized.
• Report damaged, missing, or malfunctioning equipment promptly.
• Attendance and Dependability
• Report to work on time and ready to perform assigned duties.
• Maintain regular and reliable attendance.
• Complete assigned responsibilities accurately and within the expected timeframe.
• Follow established procedures when reporting an absence, delay, or scheduling concern.
• Teamwork and Communication
• Communicate respectfully and effectively with patients, clinicians, front-office staff, and coworkers.
• Support team members during busy periods.
• Identify appropriate tasks requiring attention without repeated reminders.
• Use downtime productively by cleaning, organizing, restocking, and preparing for upcoming patients.
• Demonstrate responsibility, accountability, and a willingness to help.
• Accept instruction, coaching, and corrective feedback professionally.
• Contribute to a cooperative, positive, and patient-focused clinic environment.
• Policy, Compliance, and Training
• Follow HealthActions policies, procedures, and standards of conduct.
• Comply with HIPAA, infection-control, safety, emergency, and incident-reporting requirements.
• Follow dress-code, identification, and professional-appearance standards.
• Complete required orientation, education, and annual training by established deadlines.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Previous healthcare, rehabilitation, fitness, or customer-service experience preferred.
• CPR certification may be required.
• Ability to follow verbal and written instructions accurately.
• Strong communication, organization, and customer-service skills.
• Ability to maintain confidentiality and professional boundaries.
• Dependable, attentive, and able to work effectively in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods daily, repetitively for each workday.
• Ability to bend, reach, push, pull, and perform repetitive movements for a minimum of an eight (8) hour day, 5 days per week.
• Ability to lift 50 lbs and move supplies and equipment within company-established limits.
• Ability to provide approved patient assistance after receiving appropriate training.
• Ability to perform cleaning and disinfecting duties safely

Why HealthActions?

• Pay and Benefits: Competitive pay, excellent benefit package including health, dental, vision, life, short term disability, accident, and retirement planning options.
• Work Schedule: Family friendly work schedule that promotes work-life balance. Weekday work, no nights, no weekends.
• Purposeful work: Help patients regain strength, mobility, independence, and confidence.
• Hands-on healthcare experience: Gain valuable exposure to outpatient physical therapy and clinic operations.
• Professional development: Learn from licensed clinicians and build skills that support future careers in physical therapy, nursing, medicine, exercise science, or other healthcare fields.
• A supportive team: Work in a collaborative environment where every position
• Strong workplace values: Be part of a team committed to being a Passionate Professional, Servant Leader, and Continual Learner.
• Opportunity for growth: Develop communication, teamwork, leadership, organization, and patient-service skills that can benefit any future career.

At HealthActions , a Physical Therapy Aide is more than a support position - it is an opportunity to serve others, grow professionally, and become an important part of each patient’s recovery journey.

Employee Acknowledgment

I acknowledge that I have reviewed and understand the duties, responsibilities, qualifications, and performance expectations of the Physical Therapy Aide position. I understand that this job description does not include every possible duty and may be revised based on clinic needs.